1-Year Contract Customer Service Rep (Order Management) #JEE

Recruit Express Pte Ltd.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Representative for a 1-year contract. The role involves overseeing the order fulfillment process, managing order statuses, and serving as the primary contact for customer inquiries. Strong communication and problem-solving skills are required. Interested individuals can apply via phone or email.

Qualifications

• Experience in order fulfillment processes.
• Ability to resolve issues quickly and efficiently.
• Strong communication and coordination skills.

Responsibilities

• Oversee the Order Fulfilment process from start to end.
• Monitor and manage the order book, ensuring blocks, holds and errors are resolved quickly.
• Serve as the first point of contact for Customer Care on order status, delays, and escalations.
• Work closely with planning, warehouse, logistics, and transport teams.
• Maintain structured communication cadences to highlight risks.

Job description

1-Year Contract Customer Service Rep (Order Management) #JEE

• Oversee the Order Fulfilment process from start to end.
• Monitor and manage the order book, ensuring blocks, holds and errors are resolved quickly.
• Handle exceptions such as urgent orders, delivery splits, or manual deliveries.
• Serve as the first point of contact for Customer Care on order status, delays, and escalations.
• Work closely with planning, warehouse, logistics, and transport teams to align on fulfilment priorities.
• Maintain structured daily/weekly communication cadences to highlight risks, shortages, or late deliveries.
• Work closely with the shipping team to ensure transport bookings are secured and outbound shipments are tracked
• Identify recurring issues in fulfilment and work with site/divisional teams on preventive actions.
• Other ad-hoc projects as assigned.

Interested applicants, please call (Eve) Leong Er Evelyn (CEI Reg. No. R1104496) @ 65150600

OR

Email your detailed resume in MS Words format to: [e-mail]

We regret that only short-listed candidates will be notified.