0731 - Customer Service Executive (Up to $3500)

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent HR advisory firm in Singapore is seeking a Customer Service Executive to manage customer inquiries and ensure satisfaction. The role offers a salary of up to $3500 and includes transport allowances. Candidates should have a minimum diploma in a relevant field and at least two years of experience. Career progression opportunities are available.

Benefits

Transport Allowance $120 if candidate possesses own transport

Career Progression Opportunities

Qualifications

• At least 2 years of relevant experience preferred.
• Proficient in customer service protocols.
• Familiarity with administrative tasks and databases.

Responsibilities

• Respond promptly to customer inquiries and complaints.
• Handle customer feedback and ensure resolution.
• Manage collection schedules and purchase orders.

Skills

Customer relationship management

Professional communication skills

Problem-solving

Administrative support

Education

Minimum Diploma in Service Management, Business, or a related field

Job description

Role:

Customer Service Executive (Up to $3500)

• Singapore Based (Tuas, Company Transport / Transport Allowance $120 if candidate possess own transport)
• Days work per week (8am to 5pm)
• Salary: $3000 to $3500 + AWS
• Minimum Diploma in Service Management, Business, or a related field. + At least 2 years of relevant experience are preferred.
• Career Progression Opportunities

Job scope

• Respond promptly and professionally to customer inquiries, service requests, and complaints.
• Handle customer feedback or complaints and follow up to ensure resolution.
• Handle customer inquiries and interactions as the primary point of contact via phone, email, and face-to-face communication.
• To receive all enquiries, take note of the caller’s particulars such as name, position, Company, telephone and other relevant details for subsequent follow-up by Business Development team.
• Monitor and manage collection schedules and purchase order.
• Provide administrative support related to customer billing, issue service engagement form or eSEF, compliance documentation and consolidate monthly report for customer.
• To maintain and upkeep the filling system and NAV software on all aspects of waste information.
• Assist Customer Service Manager in improving customer satisfaction by gathering feedback and recommending process improvements.
• To update customer database in respect of customers and potential customers.
• Coordinate with internal departments such as operations, logistics, billing and site operations teams to ensure timely waste collection and service delivery as per customer request.