Work From Home Travel Care Representative

Kim Luxe Travel; Lunds kommun; Remote; SEK 290,000 - 424,000; Full time

Benefits offered by this job

Fully remote role

Training & support

Growth opportunities

Travel perks

Team environment

Job summary

Kim Luxe Travel is seeking a Work From Home Travel Care Representative to support travelers before, during, and after their trips. This role focuses on providing friendly assistance, coordinating travel details, and ensuring every client feels confident and supported throughout their experience.

You will communicate with clients via email, phone, and messaging platforms, review itineraries, share accurate destination information, and follow up to ensure readiness.

Qualifications

• Strong communicator with a helpful and patient attitude
• Customer service experience preferred but not required
• Organized and dependable with attention to detail
• Comfortable learning and using online tools and systems
• Interest in travel and delivering positive client experiences

Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide guidance and support
• Review itineraries, confirm travel details, and assist with minor updates or requests
• Share accurate information about destinations, travel requirements, and agency procedures
• Proactively follow up with travelers prior to departure to ensure readiness
• Handle concerns calmly and elevate complex issues when necessary

Job description

Work From Home Travel Care Representative

About the job Work From Home Travel Care Representative

We are looking for a Work From Home Travel Care Representative to support travelers before, during, and after their trips. This role focuses on providing friendly assistance, coordinating travel details, and ensuring every client feels confident and supported throughout their experience.

Key Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide guidance and support
• Review itineraries, confirm travel details, and assist with minor updates or requests
• Share accurate information about destinations, travel requirements, and agency procedures
• Proactively follow up with travelers prior to departure to ensure readiness
• Handle concerns calmly and elevate complex issues when necessary

Ideal Candidate

• Strong communicator with a helpful and patient attitude
• Customer service experience preferred but not required
• Organized and dependable with attention to detail
• Comfortable learning and using online tools and systems
• Interest in travel and delivering positive client experiences

Perks

• Fully remote position with flexible hours
• Training and ongoing support provided
• Growth opportunities within the travel industry
• Access to travel perks and industry discounts
• Collaborative and supportive team environment