Stockholm: AI Platform Authority & Incident Lead

Legora; Stockholms kommun; On-site; Confidential; Full time

Benefits offered by this job

In-person environment

Job summary

Legora is seeking a senior technical authority for platform behavior and AI output patterns. You will own deep technical escalations, validate changes pre-release, and drive incident response in Sev1/Sev2 events while partnering with Product Operations and Engineering.

You’ll serve as the AI subject-matter expert, translate findings for multiple teams, and build diagnostic tooling to speed resolution. This is a global follow-the-sun role.

Qualifications

• Experience in technical support, solutions, or platform specialist roles.
• Strong focus on root-cause analysis using logs, data, and systems.
• Understanding of how LLM/AI systems behave and fail in production.

Responsibilities

• Own the hardest problems and drive root-cause analysis from escalations.
• Validate platform behavior pre-release and coordinate with Product Ops.
• Detect systemic events and trigger coordinated incident response.
• Serve as the AI platform expert on behavior, accuracy, and output patterns.
• Advise Product and Engineering with real-world failure patterns and tooling needs.
• Lead real-time diagnosis during Sev1/Sev2 incidents and coordinate fixes.
• Develop diagnostic tooling and automated testing to speed resolution.
• Mentor teams and maintain high standards across the function.
• Support follow-the-sun coverage with flexible hours when needed.

Skills

Technical support

Platform specialist

LLM AI understanding

Root cause analysis

Cross-functional collaboration

Escalation management

Observability & telemetry

Incident response

Job description

Legora is seeking a senior technical authority for platform behavior and AI output patterns. You will own deep technical escalations, validate changes pre-release, and drive incident response in Sev1/Sev2 events while partnering with Product Operations and Engineering.

You’ll serve as the AI subject-matter expert, translate findings for multiple teams, and build diagnostic tooling to speed resolution. This is a global follow-the-sun role.