Solna On-Site Desktop Support Engineer

Axiom Technologies; Solna kommun; On-site; SEK 320,000 - 520,000; Full time

Job summary

Axiom Technologies is looking for an experienced IT Helpdesk Technician to provide reliable first- and second-level support for desktops, laptops, printers, and mobile devices in Solna. You will handle requests via phone, ticketing, or in-person, and ensure timely incident resolution.

You will install and maintain Windows/macOS/Linux systems, troubleshoot hardware/software issues, and configure new workstations, user accounts, and permissions while keeping asset inventory up to date and

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Hands-on experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS

Office 365

Networking basics

Communication skills

Troubleshooting

Education

Bachelor’s degree in Computer Science/Information Technology or related field

Tools

ServiceNow

Zendesk

JIRA

SCCM

Intune

JAMF

Job description

Axiom Technologies is looking for an experienced IT Helpdesk Technician to provide reliable first- and second-level support for desktops, laptops, printers, and mobile devices in Solna. You will handle requests via phone, ticketing, or in-person, and ensure timely incident resolution.

You will install and maintain Windows/macOS/Linux systems, troubleshoot hardware/software issues, and configure new workstations, user accounts, and permissions while keeping asset inventory up to date and