Service Desk Lead

Kitron; Lovsjö; On-site; SEK 700,000 - 1,100,000; Full time

Job summary

Kitron is seeking a Service Desk Lead to drive the development and governance of our ITSM platform and processes. You will bridge the business, IT partners, and service providers to ensure high-quality delivery and a great end-user experience across our global organization.

You will lead initiatives to standardize and optimize ITSM, with a focus on security, governance, and automation, while collaborating with HR, Finance, Engineering, Planning, and Purchasing.

Qualifications

• 3+ years of experience leading a Service Desk or ITSM function.
• Strong understanding of ITSM and ITIL best practices (certification a plus).
• Excellent communication and stakeholder management skills.
• Experience working with service providers and cross-functional teams.
• Professional proficiency in English.

Responsibilities

• Lead and develop Kitron's ITSM framework, processes, and platform.
• Drive continuous improvement of Service Desk services and end-user experience.
• Collaborate with HR, Finance, Engineering, Planning, and Purchasing.
• Establish and follow up on SLAs, KPIs, reporting, and service performance.
• Support automation initiatives, workflow improvements, and AI-driven solutions.
• Ensure ITSM compliance with security and governance requirements.
• Manage vendor relationships and coordinate service improvements.
• Platform ownership, integrations and upgrades.
• Global standardization and adoption.
• Security and compliance standards.
• Data-driven problem reduction.

Job description

About Kitron

Kitron is a leading Scandinavian Electronics Manufacturing Services (EMS) company, delivering improved flexibility, cost efficiency, and innovation power through the value chain. The company has operations in Norway, Sweden, Denmark, Lithuania, Germany, Poland, the Czech Republic, India, China, Malaysia and the United States. With 2500 highly skilled employees, Kitron manufactures and delivers anything from fully assembled electronic circuit boards to complete end - products for customers globally. Related technical services like prototyping, industrialisation, material analysing and test development are also key competencies offered by Kitron.

Our values

Location:Jönköping, Torsvik
Deadline:2026-11-01

Service Desk Lead

Ready to shape the future of IT Service Management in a global technology company?

At Kitron, we are modernizing our IT landscape to create smarter, more secure, and user-friendly services that support business growth. We are looking for a proactive and strategic Service Desk Lead to drive the development, governance, and continuous improvement of our IT Service Management platform and processes.

In this role, you will act as the bridge between the business, IT partners, and service providers, ensuring high-quality service delivery, strong governance, and an excellent user experience across the organization. Global standardization and adoption

What you'll do

• Lead and develop Kitron's ITSM framework, processes, and platform
• Drive continuous improvement of Service Desk services and end-user experience
• Collaborate closely with business functions such as HR, Finance, Engineering, Planning, and Purchasing
• Establish and follow up on SLAs, KPIs, reporting, and service performance
• Support automation initiatives, workflow improvements, and AI-driven solutions
• Ensure ITSM compliance with security and governance requirements
• Manage vendor relationships and coordinate service improvements across internal and external teams
• Platform ownership, integrations and upgrades
• Global standardization and adoption
• Security and compliance standards
• Data-driven problem reduction

What we're looking for

• 3+ years of experience leading a Service Desk or IT Service Management function
• Strong understanding of ITSM and ITIL best practices (certification is a plus)
• Excellent communication and stakeholder management skills
• Experience working with service providers and cross-functional teams
• Professional proficiency in English

Why join Kitron?

You will play a key role in shaping how IT services are delivered across an international organization. You'll work closely with experienced IT specialists, business leaders, and external partners while driving meaningful improvements that create real business value.

Additional Information

Some travel may be required.

As part of our recruitment process, candidates advancing to the final stages will be required to complete a background check and security clearance assessment.