Senior Sales Assistant (m/f/d) - Malmö, Emporia

Pandora A/S; Malmö kommun; On-site; SEK 260,000 - 340,000; Full time

Benefits offered by this job

Vacation 25 days

Employee discounts

Bonus program

Corporate Benefits

Christmas Dinner

Training & development

Referral program

International opportunities

Job summary

Pandora A/S in Malmö is hiring for a Store Sales Associate to deliver exceptional customer experiences through styling advice and storytelling around our jewelry. You will contribute to achieving store targets by driving sales and supporting onboarding and training.

Join Pandorians in a dynamic, international company with a strong emphasis on customer service, development opportunities, and a welcoming team culture.

Qualifications

• Minimum 2 years in retail, customer-focused environment.
• Passion for delivering exceptional customer service.
• Strong understanding of sales performance and KPIs.
• Excellent communication and interpersonal skills.
• Ability to motivate and develop others.
• Structured, proactive approach with strong prioritization.
• MS Office knowledge (Outlook, Word, Excel, PowerPoint, Teams).
• Good English and Swedish language skills.

Responsibilities

• Deliver outstanding customer experiences through personalized service, styling advice, and storytelling around our jewelry.
• Support store targets by driving sales performance and improving KPIs.
• Own sales training, equipping colleagues with knowledge and confidence.
• Coach team members on the sales floor with constructive feedback.
• Welcome and support new team members during onboarding.
• Collaborate with Store Manager to run meetings and share best practices.
• Analyze sales performance to strengthen customer engagement and business results.

Skills

Retail experience

Customer service

Communication

Interpersonal skills

KPIs awareness

Prioritization

MS Office

English and Swedish

Tools

MS Office

Job description

Malmö | Emporia | Full-Time (38,25 h/week)

We Care – Our Benefits

• A strong, supportive team and a truly welcoming atmosphere
• 25vacation days + 1 extra day off on your birthday
• Special leave days for personal events
• Attractive employee discounts on our jewelry
• Performance-basedbonusprogram
• Access to exclusive employee offers via Corporate Benefits
• Christmas Dinner
• Ongoing development through training, e-learning & talent programs
• "Pandorians refer Pandorians" – Employee Referral Program
• Development opportunities within an international company

We Deliver – Your Role

• Deliver outstanding customer experiences through personalized service, styling advice, and inspirational storytelling around our jewelry.
• Support the achievement of store targets by actively driving sales performance and identifying opportunities to improve key KPIs.
• Take ownership of sales training within the store, ensuring colleagues are equipped with the knowledge, skills, and confidence to succeed.
• Coach team members on the sales floor and provide regular, constructive feedback to support their development and performance.
• Welcome and support new team members during onboarding, acting as a key point of contact for all sales-related questions.
• Work closely with the Store Manager to facilitate team meetings, share best practices, and contribute to a culture of continuous learning.
• Analyze sales performance and identify opportunities to strengthen customer engagement and business results.

We Dream – Your Profile

• At least 2 years of experience in retail, ideally in a customer-focused and service-driven environment (e.g. jewelry, luxury cosmetics, premium fashion, accessories, etc.)
• Passion for delivering exceptional customer service and creating memorable customer experiences
• Strong understanding of sales performance and KPIs, with the ability to translate insights into actions
• Excellent communication and interpersonal skills, with a natural ability to motivate and develop others
• Enjoy working in a dynamic environment with a structured, proactive approach and strong prioritization skills.
• Comfortable providing constructive feedback and supporting colleagues in their growth and development
• Knowledge of MS Office applications (Outlook, Word, Excel, PowerPoint, Teams)
• Good English and Swedish language skills

We Dare – Ready for your next career move?

Then become a Pandorian! Apply easily via ourcareersportal.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.