Senior CX Product Design Lead — Airline Experience

TUI; Stockholms kommun; Hybrid; SEK 900,000 - 1,200,000; Full time

Benefits offered by this job

Travel benefits

Health & wellbeing support

Discretionary bonus schemes

Generous travel benefits

Learning & development

Job summary

TUI in Sweden is seeking a Senior CX Product Design Manager to shape the end-to-end airline customer experience, from booking to post-travel, balancing operational realities with customer value. You’ll translate commercial and operational strategies into an integrated product lifecycle across markets, routes and fleets, coordinating with operations, digital, and commercial teams.

If you have airline or aviation experience and a passion for transforming journeys at scale, we’d love to hear from

Qualifications

• Significant experience in airline, aviation, travel or another high-volume customer environment.

Responsibilities

• Design and evolve the airline product and customer journey across booking, pre-travel, airport, in-flight and post-travel.
• Translate strategies into an integrated product lifecycle across markets, routes and fleets.
• Orchestrate customer communications and define CX performance with KPIs to link outcomes to revenue and operations.
• Lead governance across airline operations, commercial, digital and CX teams.

Skills

Airline experience

CX design leadership

Product lifecycle

Stakeholder management

Job description

TUI in Sweden is seeking a Senior CX Product Design Manager to shape the end-to-end airline customer experience, from booking to post-travel, balancing operational realities with customer value. You’ll translate commercial and operational strategies into an integrated product lifecycle across markets, routes and fleets, coordinating with operations, digital, and commercial teams.

If you have airline or aviation experience and a passion for transforming journeys at scale, we’d love to hear from