Performance & Governance Lead, Stockholm

Atnorth As; Kista; On-site; SEK 900,000 - 1,300,000; Full time

Job summary

atNorth is seeking a Performance & Governance Lead to own performance, governance and continuous improvement across Customer Operations. You will translate commitments into clear priorities, KPIs, and improvement initiatives, leading the Nordic Operations Center and coordinating incidents with stakeholders.

You will set standards for governance, quality, and risk management, and oversee the NOC and Quality Managers.

Qualifications

• 8–10+ years in performance management, quality, governance, customer operations, analytics or operational excellence.
• Experience in data center, IT infrastructure or complex operational environment.
• Proven leadership experience, leading managers or multidisciplinary teams.
• English fluency; Swedish language preferred.

Responsibilities

• Define and develop the Customer Operations performance and governance framework, standards and improvement roadmap.
• Translate customer commitments, business objectives and operational risks into clear priorities and OKRs.
• Lead the Nordic Operations Center operating model, including service standards and escalation routines.
• Own incident coordination, escalation, communication and follow-up standards.
• Define and govern KPIs, SLAs, scorecards, QBR insights and reporting standards.
• Drive quality management, audit readiness, process adherence and corrective-action governance.
• Govern SOPs, controls, data quality and continuous improvement initiatives.
• Lead and develop the NOC and Quality Managers, setting direction, goals and development priorities.
• Build strong capabilities in decision-making, incident leadership, communication and analytical thinking across the team.
• Align key functions around operational risks, decisions and improvement initiatives.
• Identify and escalation material risks, dependencies and resource constraints, recommending appropriate actions.

Skills

Performance management

Governance

Quality management

Operational excellence

NOC operations

Incident management

Data analytics

Stakeholder management

Leadership

Education

Bachelor’s or Master’s degree in Business, Engineering, Quality Management, Data Analytics, Information Systems or related field

Tools

BI

Job description

atNorth is a leading Nordic data center company providing cost-effective, scalable high-density colocation and built-to-suit services to industry-leading organizations across Iceland, Sweden, Finland, and Denmark.

With sustainability at our core, our data centers run on renewable energy and are designed according to circular economy principles. Through innovative design, power efficiency, and intelligent operations, we deliver reliable, secure, and high-performance infrastructure.

Headquartered in Reykjavik, Iceland, atNorth operates eight data centers across the Nordics, with additional sites under development in Finland, Denmark, Sweden and Norway.

We combine world-class technology with a people-first culture built on collaboration, ownership, and trust, empowering our teams to grow, take responsibility, and make a real impact.

By joining our international team, you will help shape the future of sustainable digital infrastructure.

Performance & Governance Lead, at atNorth

Are you an experienced leader with a strong background in performance management, governance, quality and operational excellence? Do you thrive in complex environments where customer commitments, operational risk and business priorities need to be translated into clear direction and measurable results?

atNorth is looking for a Performance & Governance Lead to take ownership of performance, governance and continuous improvement across Customer Operations. In this role, you will combine strategic thinking with operational leadership, driving standards, insights and improvements across an international and fast-growing digital infrastructure organization.

As Performance & Governance Lead, you will be responsible for establishing and developing the frameworks, standards and ways of working that enable Customer Operations to perform at its best. You will translate customer commitments, business objectives and operational risks into clear priorities, KPIs and improvement initiatives.

You will lead the governance of performance, quality and incident management while working closely with key stakeholders across the organization. The role combines strategic responsibility with hands‑on leadership and offers the opportunity to influence how atNorth measures performance, manages operational risk and continuously improves its customer operations.

Key responsibilities:

• Define and develop the Customer Operations performance and governance framework, standards and improvement roadmap.
• Translate customer commitments, business objectives and operational risks into clear priorities and OKRs.
• Lead the Nordic Operations Center operating model, including service standards and escalation routines.
• Own incident coordination, escalation, communication and follow-up standards.
• Define and govern KPIs, SLAs, scorecards, QBR insights and reporting standards.
• Drive quality management, audit readiness, process adherence and corrective-action governance.
• Govern SOPs, controls, data quality and continuous improvement initiatives.
• Lead and develop the NOC and Quality Managers, setting direction, goals and development priorities.
• Build strong capabilities in decision‑making, incident leadership, communication and analytical thinking across the team.
• Align key functions around operational risks, decisions and improvement initiatives.
• Identify and escalation material risks, dependencies and resource constraints, recommending appropriate actions.

You will also have the authority to set priorities and allocate work across the NOC and Quality Managers, direct incident coordination and stakeholder communication, and require corrective or preventive actions where service, quality, data or governance issues are identified.

Your profile:

• 8–10+ years of experience within performance management, quality, governance, customer operations, analytics, NOC operations or operational excellence.
• Experience from data center, IT infrastructure, B2B technology or another complex operational environment.
• Proven leadership experience, ideally leading managers and/or multidisciplinary teams.
• Strong knowledge of KPI and SLA governance, quality management, reporting and operational performance.
• Experience with incident management, root cause analysis and continuous improvement.
• Strong analytical skills and experience working with data, insights and reporting to support decision‑making.
• Excellent stakeholder management and communication skills, with the ability to influence across functions and organizational levels.
• A Bachelor’s or Master’s degree in Business, Engineering, Quality Management, Data Analytics, Information Systems or a related field, or equivalent relevant experience.
• Fluency in English; proficiency in Swedish is preferred.

As a person, you are structured, analytical and decisive, with a strong sense of ownership. You are comfortable working in a dynamic environment with multiple priorities and are able to turn complex information into clear actions. You build trust easily, communicate with clarity and have the leadership skills to create direction while developing the people around you.

Experience or certification in ISO 9001, Lean/Six Sigma, BI, data governance or analytics is considered an advantage.

About The AtNorth Culture

We believe that sustainable success starts with the wellbeing of our people. For us, an open, transparent, and inclusive culture is more than a priority, it is the core of how we lead and innovate.

We don’t just talk about culture; we nurture it. Through regular one‑to‑one engagements and monthly wellbeing surveys, we listen carefully to our teams, ensuring that every voice is heard and every opportunity for improvement is embraced.

We recognize that innovation and collaboration thrive where people feel truly connected, which is why we come together each week to share ideas, strengthen relationships, and nurture a sense of belonging, sometimes over a simple breakfast and good conversation.

At atNorth, we are building a community where you can do your best work and shape a sustainable future together.