Operations Coordinator (2.5-days) - Stockholm

LVMH; Stockholms kommun; On-site; SEK 424,000 - 580,000; Full time

Job summary

Tiffany & Co. in Stockholm is seeking an Operations Coordinator to manage all back-of-house operations. You will partner with store leadership to support sales goals and act as a key holder during manager on duty periods.

Responsibilities include coordinating order fulfillment, inventory management, client service activities, and potential opening/closing duties. The role emphasizes excellent client service within a premium jewelry environment.

Qualifications

• Must currently be based in and hold authorisation to work in Sweden.
• 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration and shipping.
• Strong Analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends and holidays.
• Organized and detail oriented.
• Flexibility to perform different tasks based on day-to-day business needs.

Responsibilities

• Lead back-of-house operations to support sales and client service.
• Coordinate order fulfillment, inventory control, shipping, receiving and replenishment.
• Open and close procedures in absence of a manager and act as a key holder on duty.
• Collaborate with store leadership and Sales Professionals to drive sales goals and client experience.
• Ensure compliance with internal controls and maintain inventory accuracy.

Skills

Retail operations

Client service

Analytical skills

MS Word & Excel

Store hours flexibility

Education

College/university degree

Tools

Microsoft Word

Excel

Job description

Operations Coordinator (2.5-days) - Stockholm

The Operations Coordinator takes the lead by performing all back of house operations in a Tiffany & Co. store. The Coordinator has a passion for providing excellent client service and partners with store leadership on key initiatives which supports the team and drives sales goals. The Coordinator is a key holder who acts as a manager on duty when a manager is unavailable. Duties include coordinating order fulfillment, managing inventory, coordinating client service activities, and may open and close the store.

Sales: Deepen the relationship with our clients to drive lifetime loyalty and spend. Carry out operations and sales support functions to support the store in consistently achieving or exceeding monthly, quarterly and annual store sales plan. Capture customer data during interactions to cultivate new and existing customers. Act as Guest Experience Manager, key holder, and carryout opening and closing procedures in the absence of a manager. Drive business through key product pillars.

Service: Elevate in store experience by consistently delivering memorable moments. Demonstrate passion as a Tiffany brand ambassador, providing the Tiffany Touch during every client interaction. Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey). Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback. Resolve client and employee concerns utilizing judgment and thorough knowledge of policy, procedure and practice.

Operational Excellence: Provide exceptional operational support to drive sales and service. Execute daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise, following company operational policies and procedures. Ensure compliance with all internal control procedures and maintain inventory accuracy. Partner and communicate effectively with Sales Professionals, Management and clients to respond and follow up to requests quickly and accurately. Support Company operations efficiency objectives by ensuring all activities maximize productivity and by providing feedback on process changes through appropriate channels. Assist management in coordinating work and coaching team members to improve performance when acting as manager on duty. Takes the lead, partnering with the operations professional to ensure operational excellence in all tasks.

Qualifications:

Required Qualifications:

• Must currently be based in and hold authorisation to work in Sweden.
• 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration and shipping.
• Strong Analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends and holidays.
• Organized and detail oriented.
• Flexibility to perform different tasks based on day-to-day business needs.

Preferred Qualifications:

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations. As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

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