Operational Excellence Leader, Coffee Shops – Stockholm

Espresso House Group; Stockholms kommun; On-site; SEK 650,000 - 950,000; Full time

Job summary

Espresso House Group in Stockholm seeks an Operational Excellence Manager to own operational excellence across our market area, leading a team of Operations Excellence Consultants and partnering with Operations Directors to drive consistent, high-quality execution across coffee shops.

You will ensure procedures, equipment, and products are delivered to shops and that routines, systems, and standards are followed.

Qualifications

• 6+ years of operations experience in food, beverage, or restaurant settings.
• Experience leading and developing a team of professionals.
• Experience working in an international organisation across multiple markets and cultures.
• Fluent in English (verbal and written).

Responsibilities

• Lead and develop a team of Operations Excellence Consultants.
• Protect and improve operational standards, routines, and systems across shops.
• Monitor performance across markets and drive continuous improvements.
• Collaborate with Operations Directors and deployment teams to implement changes.
• Partner with market leaders to ensure aligned execution and development strategies.

Skills

Team leadership

Communication skills

Education

Academic degree in Business/Management

Job description

Espresso House Group in Stockholm seeks an Operational Excellence Manager to own operational excellence across our market area, leading a team of Operations Excellence Consultants and partnering with Operations Directors to drive consistent, high-quality execution across coffee shops.

You will ensure procedures, equipment, and products are delivered to shops and that routines, systems, and standards are followed.