Head of Governance & Digital Capabilities

Saab Automobile AB; Sweden; On-site; SEK 700,000 - 900,000; Full time

Benefits offered by this job

Supportive Environment and Collaboration

Continuous Development

Positive Work Culture

Job summary

Saab Automobile AB is seeking a Head of Governance & Digital Capabilities to manage the ServiceNow platform and lead a dedicated team. You will oversee daily operations, drive development initiatives, and ensure service lifetime management.

This role requires leadership skills, experience in ITSM frameworks, and fluency in Swedish and English. Join Saab to influence how we keep people and societies safe while fostering a positive work culture.

Qualifications

• Experience leading teams and fostering collaboration.
• Solid understanding of business and financial management.
• Fluency in Swedish and English.

Responsibilities

• Manage daily activities and team performance.
• Drive development and streamline service processes.
• Monitor KPIs and ensure communication of changes.

Skills

Leadership

People management

ServiceNow

ITIL

Agile methodologies

Stakeholder management

Cloud platforms

Education

Bachelor's or Master's degree in engineering, computer science, or related field

Tools

ServiceNow

Job description

Want to influence the bigger picture? At Saab, you can realise amazing innovations that keep people and societies safe. Together, we can truly make an impact – and your part matters.

Your role

The mission for Service Area Platform is to enable business value by providing stable, efficient, secure, and future‑proof platforms and services. As the Head of Governance & Digital Capabilities you report to Head of Digital Workflow Platforms. Digital Workflow Capabilities’ largest platform is ServiceNow and includes workflows implemented on the platform (ex ServiceHub, CSM, GRC).

The role involves managing daily activities, the team, and supporting operational and development tasks to ensure the service runs smoothly and meets its goals. You will be responsible for the day‑to‑day activities throughout the service lifecycle and manage the team dedicated to the service. You will assist in managing development and operations activities in collaboration with the manager of the service, serve as the daily operational lead, and ensure that all technical changes are communicated and managed both within and outside the team.

Your main responsibilities/tasks will be:

People Management:

• Be the personal manager for employees within your service unit
• Lead and mentor talented employees and teams, fostering a culture of collaboration, growth mindset, continuous improvement, and technical mastery
• Resource capacity and development planning

Service Lifecycle Management:

• Manage the day-to-day activity of services within your domain
• Drive development activities within the service, such as evaluating and streamlining support procedures, optimizing and automating delivery processes including documentation of knowledge articles

Strategic Planning and Budgeting:

• Develop and maintain the service roadmap and service maintenance plan
• Cost tracking and forecasting
• Implement IT strategies and initiatives within the service

Performance Monitoring and communication:

• Monitor KPIs, SLAs, and uptime metrics
• Follow incident, problem, and change management processes for the subservice
• Ensure that all technical changes are communicated and managed both within and outside the team

Location and Travel

You will be located in one of our offices in Stockholm, Gothenburg, Linköping, Jönköping, Växjö or Malmö. The role requires some travel to meet with your teams and business stakeholders. We are open to applicants from every geographical area in Sweden where SAAB is present.

Your profile

You are a positive and engaging individual who enjoys working in a dynamic and evolving environment. With a strong interest in leadership and people management, you are motivated by developing others and fostering collaboration. You possess a solid understanding of business and financial management, supported by a bachelor’s or master’s degree in engineering, computer science, or a related field – or equivalent experience in a similar role.

You keep pace with relevant technologies and industry trends, demonstrating a strong commitment to continuous learning and professional growth. Your proven track record in leading teams is complemented by excellent communication, networking, and stakeholder management skills.

Fluent in both Swedish and English, you navigate diverse professional settings with ease. In addition, you have experience with ITSM frameworks such as ITIL, service management tools like ServiceNow, and Agile ways of working. Experience with cloud platforms is considered a valuable asset.

Leadership style

Trust-based Leadership:

You are a role model and take responsibility, ensuring good competence supply and development adapted to the operations' goals and needs, and ensuring that the work environment within the unit is stable and pleasant.

Motivational Leadership:

You inspire employees and work continuously coaching, contributing to stability, transparency, and equality.

Agile Leadership:

You remove obstacles, create, and maintain routines and conditions for deliveries.

Benefits of the Role

• Supportive Environment and Collaboration: Work closely with other managers within the management team and benefit from a collaborative network.
• Continuous Development: Opportunity to stay updated with the latest technologies and trends for personal and professional growth.
• Positive Work Culture: Be part of a team with great colleagues, contributing to a positive and engaging work environment.

This position requires that you pass a security vetting based on current regulations around security protection. For positions requiring security clearance additional obligations on citizenship may apply.