Desk-Side Asset Management Administrator

HCL Latin America Holding, LLC, Panama B; Bergs kommun; On-site; SEK 520,000 - 720,000; Full time

Job summary

Sapsf is seeking an Administrator for Desk Side Services within AMT Asset Management Software to support asset management and ITIL processes. The role focuses on enhancing operational efficiency, delivering reliable support, and aligning solutions with quality standards.

You will provide on-call support, update knowledge bases, coach analysts, and resolve incidents within SLA to ensure strong customer satisfaction and smooth daily operations.

Qualifications

• In-depth knowledge of asset management services and tools.
• Strong analytical and problem-solving skills.
• Proficient in ticketing systems and incident management.
• Excellent communication and interpersonal skills.

Responsibilities

• Adhere to quality standards by implementing best practices in asset management.
• Provide on-call support and perform root cause analysis.
• Update knowledge bases and train new hires.
• Resolve tickets within SLA using asset management software.
• Ensure high CSAT by aiming for first-call resolution.

Skills

Asset Management

Analytical Thinking

Incident Management

Communication Skills

Tools

Ticketing Systems

Asset Management Software

SLA Tracking Tools

Job description

Career Opportunities: Administrator - Desk Side Services, AMT Asset Management Software (181654)

Requisition ID181654-Posted10/16/2026

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Asset Management Services To Ensure Compliance With Company Policies.
2. Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis Using Asset Management Tools To Identify And Rectify Recurring Problems.
3. Conduct Knowledge Base Updates And Management, Facilitating Training Sessions For New Hires And Coaching Analysts To Enhance Team Capabilities.
4. Independently Resolve Tickets Within The Agreed Service Level Agreement (Sla) For Ticket Volume And Response Time, Utilizing Asset Management Software To Track And Manage Incidents Effectively.
5. Ensure A Positive Customer Experience And High Customer Satisfaction (Csat) Scores By Striving For First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases.

Skill Requirements

1. In-Depth Knowledge Of Asset Management Services And Tools.
2. Strong Analytical And Problem-Solving Skills.
3. Proficient In Ticketing Systems And Incident Management Processes.
4. Excellent Communication And Interpersonal Skills.

Other Requirements

1. Itil Foundation Certification (Optional But Valuable).
2. Certification In Asset Management (Optional But Valuable)