Data Center Engineer

SpliceGroup; Göteborgs kommun; On-site; SEK 420,000 - 540,000; Full time

Job summary

SpliceGroup is seeking a hands-on Data Centre Support professional to back the Regional Service Delivery Manager across Sweden sites in Gothenburg and Stockholm, with collaboration to the UK Customer Support Manager. The role involves hardware installs, stock control, and on-site documentation to ensure smooth project delivery.

You will perform routine data centre tasks, coordinate deliveries, maintain inventories, and liaise with engineers.

Qualifications

• Experience providing hands-on data centre support.
• Familiarity with on-site hardware and cabling tasks.

Responsibilities

• Provide on-site hardware support at Sweden sites.
• Coordinate scheduling and deliveries into Sweden sites.
• Maintain accurate stock of on-site inventory.
• Liaise with UK Customer Support Manager daily during project work.
• Produce installation documentation (risk & method statements, pre/post installation sign-offs).
• Ensure health & safety requirements are followed on site.
• Support fibre and copper patching and cabling in the data centre.
• Escort third-party vendors on-site.

Skills

Data Centre Support

Office 365

Job description

Based in Sweden you will be supporting the Regional Service Delivery Manager who is responsible for the Hands & Eyes teams deployed across sites located in the Stockholm and Gothenburg regions. In addition, you will also be supporting the UK Based Customer Support Manager ensuring the completion of activities, requirements & deliverables supplied by our

client including but not limited to:

Key Responsibilities

• Able to perform physical reboots of devices.
• Able to check for hardware alarms (failure lights).
• Able to check for console error messages.
• Able to complete hardware installs.
• You will be providing day to day data centre support.
• Maintain hardware inventory.
• Checking for console error messages where applicable.
• Assist in investigation / resolution of physical network faults and hardware issues.
• Able to load tape or CD media into the device to precede a recovery of a server.
• Able to complete all necessary logs to record Hands and Eyes activities.
• Able to professionally communicate and host customer contacts (for example engineers).
• You will need to be procedural minded with regards to all aspects of the service deliverables.
• Able to deal with incidents quickly and efficiently using approved procedures / guidance.
• Respond to any ad-hoc, low level skill task which is scripted/documented/in writing.
• Alerting Management to actual and or potential Service problems.
• Completes ad hoc activities at Managements request.
• Conforming with department procedures and SLAs/DOUs.
• Completing tasks to specified standards as set by the Client.
• Escorting third party vendors around the customer site and into the data centre.

Key Responsibilities

• Providing on-site support to the UK based Customer Support Manager
• Scheduling & receipting deliveries into the Sweden sites
• Accurate & regular stocktaking of on-site stock
• Liaising with the UK Customer Support Manager on a daily basis though the duration of project work
• Supporting the UK Customer Support Manager in the production of project installation documentation (Risk & Method Statements, pre-installation & post installation sign off documentation)
• Ensuring that all Health & Safety requirements are adhered to onsite Experience
• Proven General Data Centre Support experience working in a data centre environment.
• Data centre Fibre & Copper patching and cabling support experience.
• Be proficient with Office 365
• Full driving licence & own transportation