Customer Support Agent (Part-time / Hourly)

Doctrin AB; Stockholms kommun; Hybrid; SEK 206,640 - 275,520; Part time

Job summary

A healthcare technology firm based in central Stockholm seeks a Customer Support member to assist customers with product-related inquiries. The ideal candidate will have experience in customer service, be tech-savvy, and fluent in both Swedish and English. This role offers a hybrid work model with 5-10 hours of scheduled work per week, focusing on delivering exceptional support and collaborating across teams. Join us to contribute to radically improving healthcare.

Qualifications

• Experience in a customer-facing role.
• Passionate about improving healthcare.
• Keen interest in new technology.

Responsibilities

• Assist customers with product-related questions.
• Solve support tickets in Jira.
• Collaborate with tech and product teams.

Skills

Customer service experience

Tech-savvy

Fluent in Swedish

Fluent in English

Team player

Tools

Jira

Job description

Who we are

Doctrin’s purpose has been clear since our start: to radically improve healthcare. We achieve this by intelligently digitalizing the patient journey, allowing existing healthcare providers to prioritize, treat, and follow up with patients securely online. At Doctrin, we value diversity of minds, different backgrounds, and perspectives, uniting around our mission to positively impact the world.

The Customer Support Team

The customer support team is essential and collaborates closely with all other teams to provide users with the best customer support and platform experience. Working at the core of our services, the team ensures long‑term collaboration and relationships with our customers. We believe that combining different perspectives, psychological safety, and knowledge sharing within the team is the key to delivering exceptional customer support.

The support team serves as the first point of contact when problems occur in the platform, acting as ambassadors for Doctrin towards our customers and essential spokespersons internally. Regardless of the task, our goal is always to deliver support that increases the value delivered to our customers.

What you will do

As a Customer Support member, you will assist customers with questions or issues related to our product. This can range from administrative tasks and knowledge sharing to troubleshooting technical issues. You will be the first point of contact for nurses, doctors, and administrators, helping them navigate our product’s possibilities in their everyday working lives.

Your work tasks will include (but are not limited to) solving support tickets in Jira, technical troubleshooting, collaborating closely with other teams (mainly Tech/Product development teams, Doctrin’s Medical team and Customer Success), ensuring the highest level of service to our customers by timely resolution of issues, internal reporting, and documentation on common issues, and implementing and supporting automation.

We believe you

• Have experience working in a customer‑facing role and understand the value of top‑notch customer service.
• Identify as a tech‑savvy person and/or have a keen interest in new technology.
• Feel as passionate as any Doctriner about radically improving healthcare.
• Are fluent in Swedish and English both in oral and written communication.
• Are a prestigeless team player, agreeing that working as a team is the best way to solve any problem.

We would also love (but do not expect you to have)

• Experience working with Jira.
• Previous experience in a technical support role and/or technical educational background.
• Experience in HealthTech in any way.
• Experience as a user of our product.
• Fluent in French, both in oral and written communication.

More than that, you know that you will thrive in a fast‑paced environment, and others would describe you as a:

• Problem solver.
• Great communicator.
• Motivated by challenges.

To be the perfect match for the customer support team and the culture at Doctrin, you are:

• Trustworthy.
• Kind‑hearted.
• Humble.
• Make decisions based on knowledge and common sense.

What we can offer you

Besides a strongly purpose‑driven job with passionate, humble, and welcoming colleagues at the forefront of the new healthcare, we offer a hybrid way of working in dialogue with your closest manager and team, with access to our office in central Stockholm.

Extent: This is an hourly employment 5-10 h/week, and working hours are weekdays and scheduled, agreed on with your manager. Customer support is open between 08:00-17:00. There will also be a need during longer holiday periods.

Start date: As soon as possible.

So, what do you say?

If you have the curiosity, passion, and collaborative spirit, come and work with us, and let’s do this together.