Customer Experience Manager, IKEA Haparanda Tornio

Inter IKEA Systems B.V.; Haparanda kommun; On-site; SEK 700,000 - 900,000; Full time

Job summary

Inter IKEA Systems B.V. in Haparanda Tornio is seeking a Customer Experience Manager to lead the customer experience strategy in an omni-channel setting. You will drive daily operations, guide a leadership team, and push for improved customer outcomes across the store and Service Office.

The ideal candidate brings senior leadership experience in service-oriented organizations, with capabilities across sales, business operations, finance and logistics, and fluency in Swedish and English.

Qualifications

• Senior leader with passion for People and Business.
• Experience in Sales, Business operations, Finance and Logistics.
• Fluent in Swedish and English.

Responsibilities

• Lead and optimize customer experience in an omni-channel environment.
• Drive daily operations and team performance.
• Challenge processes and leadership to strengthen IKEA's position in Sweden.
• Collaborate with management and Service Office to support change and ownership.

Skills

Leadership

People & Business

Service-oriented

Sales

Business operations

Finance

Logistics

Swedish

English

Job description

Customer Experience Manager, IKEA Haparanda Tornio

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

Hej! My name is Aurelie Raimon and I’m the Market Manager at IKEA Haparanda Tornio. I’m looking for you who wants to create a great customer experience every day! You are a senior leader with passion for People and Business, and you see this job as a step towards other functions in a store management team. You as a manager have a proven background within service-oriented organizations where you make things happen. If you have experience in Sales, Business operations, Finance and Logistic you have then the opportunity to be part of a country succession plan for other positions and other stores You speak and write both Swedish and English fluently.

About this work area

As Customer Experience Manager you are the leader and driving force when it comes to enhance everyday the customer experience of IKEA, in an omni channel environment. You are responsible for leading and optimizing your work on a daily basis. An overall description of the assignment is that you will challenge the organization, processes and leadership. In collaboration with the management team members you will strengthen IKEA’s position as the leading home furnishing company in Sweden. Haparanda Tornio is the Northern IKEA store of the world, close to the nature, and that together with working at IKEA, what could possibly be better?

Together as a team

You are a leader who has the capability to lead in change and towards an "unknown" future. You have the ability to inspire others and find new ways forward through delegated responsibility. There is endless of knowledge and energy within the organization and your job is to release that and give the right prerequisites for change and ownership throughout. You will get support from your colleagues at IKEA Haparanda Tornio, as well as from your colleagues in our Service Office (that’s what we at IKEA call our headquarters). We have an open, sharing and supporting climate in our group. You will get many laughs, since we like to have fun at work. We will challenge and support you and expect you to do the same. So, if you want to be part of our team and work for a value-based company with the vision to create a better everyday life for the many people, come join us!

If you have questionsregardingthe recruitment process, please contact Senior RecruiterÚlrikaPétursdóttir, [e-mail] Please apply no later than11 September2026.