CRM Specialist

Roxtec International AB; Remote; SEK 400 000 - 600 000; Full time

Job summary

A leading sealing solutions provider located in Karlskrona, Sweden, is seeking a CRM Specialist to join their international team. The role involves supporting users of SugarCRM, providing technical assistance, and conducting user training. Strong communication skills are essential, as most interactions will be remote. Successful candidates will possess a Bachelor's degree and strong technical understanding. The company offers opportunities for growth, a global workplace culture, and may require business travel.

Benefits

Opportunities for personal and professional development

Dynamic work environment

Inclusive culture with strong community links

Qualifications

• Fluent in English, both spoken and written.
• Previous experience with a CRM system is a benefit.

Responsibilities

• Provide day-to-day technical support and advice to CRM users.
• Train and onboard new users, and deliver ongoing training on new features.
• Implement and test new functions and applications.
• Participate in development projects.
• Create and maintain support documentation.

Skills

Technical understanding

Communication skills

Service-minded attitude

Customer-focused

Education

Bachelor’s degree or equivalent experience

Tools

SugarCRM

Job description

Roxtec is the world-leading developer and manufacturer of modular-based sealing solutions for cable and pipe penetrations. Our flexible system is used within everything from the energy industry through to shipbuilding to protect life and assets from risk factors such as fire, gas and water. Roxtec is a rapidly growing group serving customers in more than 80 markets. Read more on www.roxtec.com (http://www.roxtec.com ).

Role

As a CRM Specialist, you will play a key role in our international team, working closely with colleagues worldwide and at our headquarters in Karlskrona, Sweden. We work with SugarCRM as our CRM platform and your main responsibility is to support users, resolve issues, and ensure smooth system usage. Most interactions will be remote, so strong communication skills via phone, email, and chat are essential.

You will also contribute to onboarding and training new users, provide guidance to colleagues, and help optimize system performance. In addition, you will collaborate with our CRM Manager on development projects and play an active role in improving user experience and system functionality.

Key responsibilities

• Provide day-to-day technical support and advice to CRM users
• Train and onboard new users, and deliver ongoing training on new features
• Implement and test new functions and applications
• Participate in development projects
• Create and maintain support documentation
• Collaborate with our CRM partner on troubleshooting and system improvements

Qualifications

• Bachelor’s degree or equivalent experience
• Strong technical understanding
• Fluent in English, both spoken and written
• Previous experience with CRM system is a benefit

We pay great attention to your personal qualities. You are service-minded, responsible, and an excellent communicator who thrives in an international environment. You are flexible, well-organized, and able to prioritize tasks in a dynamic setting. You enjoy challenges, have a strong drive to achieve goals, and combine independence with team spirit. To succeed, you need to be customer-focused and have a humble attitude.

Speed, simplicity, and flexibility are key principles for us at Roxtec and should feel natural also for you. Business travel may occur as part of the role.

What we offer

• A global workplace with local connection – become a part of an international company operating in more than 80 markets, while enjoying a strong sense of community and culture.
• Opportunities to grow and develop – join a fast-growing organization that invests in your personal and professional development.
• An inclusive and dynamic work environment – experience a culture built on collaboration, where speed, simplicity, and flexibility are guiding principles.

Application

If you have any questions regarding the position, please contact Eva-Lena Andersson, Manager for the Global Sales Process Team, [phone], or Elin Jurjaks, HR Manager Sweden, [phone]. Selection and interviews are made continuously, so send your application as soon as possible, and no later than 2026-01-18.

Roxtec International AB