Client Delivery Manager

Foxway; Stockholms kommun; Hybrid; SEK 650,000 - 880,000; Full time

Job summary

Foxway is seeking a Client Delivery Manager to take ownership of the operational delivery for key customer contracts. You will be the main operational contact, ensuring delivery against agreed SLAs and KPIs while working closely with the Account Executive on the commercial side.

You will monitor performance, manage deviations, handle escalations, and lead governance meetings. The role requires collaboration across Service Desk, Procurement, and Operations, with a focus on continuous delivery

Qualifications

• Minimum two (2) years of experience within Service Delivery Management / IT Delivery / Operational Account Management.
• Experience managing larger customers with complex delivery setups.
• Strong understanding of SLAs, KPIs, and service performance monitoring.
• Proven experience handling escalations and senior stakeholders.
• Strong communication skills – clear, confident, and directive when needed.
• Business acumen and ability to see the full value chain (helicopter view).
• A structured, proactive, and solution-oriented mindset.
• Experience from IT lifecycle services, DaaS or similar models is a plus.

Responsibilities

• Act as the primary operational contact for customers.
• Monitor SLA & KPI performance and proactively manage deviations.
• Handle escalations and drive resolution internally.
• Lead operational governance meetings.
• Drive collaboration across Service Desk, Procurement, Operations and other internal teams.
• Identify delivery improvements and optimization opportunities.
• Support upselling opportunities together with Sales.

Skills

Service Delivery

IT Delivery

Stakeholder mgmt

Communication skills

Analytical thinking

Job description

Own the delivery and lead the performance.

At Foxway, we don’t just deliver IT services — we enable a more sustainable and circular tech future. Through Foxway CWS, we help organizations manage their IT lifecycle smarter, more efficiently, and with lower environmental impact.

Now, we’re looking for a Client Delivery Manager who wants to step into a high-impact role at the center of our customer operations.

This is a role for someone who thrives on ownership. Someone who is confident in leading performance dialogues with customers, driving operational excellence internally, and ensuring that every SLA, KPI, and commitment is delivered with precision. You will be the operational voice of Foxway towards the customer and the customer’s voice internally.

About the role

As Client Delivery Manager, you have the operational ownership of assigned customer contracts. You are the main point of contact and responsible for ensuring that Foxway delivers according to agreed SLAs, KPIs, and contractual obligations. You work closely with the Account Executive (who owns the commercial dialogue), while you own the delivery.

You will:

• Act as the primary operational contact for customers.
• Monitor SLA & KPI performance and proactively manage deviations.
• Handle escalations and drive resolution internally.
• Lead operational governance meetings.
• Drive collaboration across Service Desk, Procurement, Operations and other internal teams.
• Identify delivery improvements and optimization opportunities.
• Support upselling opportunities together with Sales.

You sit in the center of the delivery with a clear mandate and high visibility.

Success in this role is measured by

• SLA performance

We believe you have:

• Minimum two (2) years of experience within Service Delivery Management / IT Delivery / Operational Account Management.
• Experience managing larger customers with complex delivery setups.
• Strong understanding of SLAs, KPIs, and service performance monitoring.
• Proven experience handling escalations and senior stakeholders.
• Strong communication skills – clear, confident, and directive when needed.
• Business acumen and ability to see the full value chain (helicopter view).
• A structured, proactive, and solution-oriented mindset.
• Experience from IT lifecycle services, DaaS or similar models is a plus.

You are also:

• Fluent in Swedish and English, both spoken and written.
• Willing to work four (4) days per week in the office and travel occasionally to customers’ sites.

If you are motivated by owning delivery quality, driving improvements, and building long-term customer relationships — we would love to hear from you.

Come and join Foxway

• Be part of a purpose-driven company enabling sustainable, circular tech.
• Own the operational delivery of key customer contracts and drive real service excellence.
• Work cross-functionally at the heart of performance, governance, and customer satisfaction.
• Make a visible impact through proactive leadership and continuous improvement.

Help us make a difference

For the selected final candidate

Foxway will conduct a background check as part of our recruitment process, in accordance with applicable local legislation and our internal screening policy. The scope of the check depends on the position and the country in which it is based. You will be informed of the details, and your approval will be requested before any check is initiated.

How does Foxway operate?

Foxway is a fast-growing and dynamic organization with an international team of nearly 1,300 people. We operate across multiple countries, with key hubs across Europe.

Within Foxway, Circular Workspace Solutions (CWS) focuses on delivering sustainable workplace solutions through Device-as-a-Service, lifecycle services, and IT Asset Disposition offerings for enterprise and public sector customers.

Our mission is to make sustainable technology accessible to everyone by extending the life of IT equipment and enabling circular business models.

By joining us, you become part of a purpose-driven, international team that is shaping the future of sustainable workplaces and circular technology.