Aviation Support Specialist - Tech-Savvy, Multilingual
Flightradar24
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Benefits offered by this job
Job summary
Flightradar24 is seeking a friendly Customer Support Specialist to assist users of our website and apps from our Stockholm office. You will be the voice of Flightradar24, delivering clear answers and timely solutions with an English-first approach and a passion for aviation.
Ideal candidates are fluent in English, enjoy helping others, and can handle high-volume inquiries with thoughtful, personalized responses. Relocation is not offered, and Swedish is not required.
Qualifications
- Proven customer support experience, ideally in a high-volume environment.
- Fluent in written and spoken English.
- Interest in technology and aviation is a plus.
- Familiar with AI tools in daily work.
- Ability to troubleshoot and resolve issues quickly.
- Capacity to manage multiple inquiries simultaneously.
- Experience with a case management system.
Responsibilities
- Answer user inquiries about Flightradar24's website and apps via email support.
- Respond to feedback in app store reviews and on our community forum.
- Write thoughtful, personalized replies.
- Monitor and triage tickets; share patterns with the product team.
- Identify, reproduce, and document bugs.
- Use AI tools to draft replies, summarize tickets, and spot trends.
Skills
Tools
Job description
Flightradar24 is seeking a friendly Customer Support Specialist to assist users of our website and apps from our Stockholm office. You will be the voice of Flightradar24, delivering clear answers and timely solutions with an English-first approach and a passion for aviation.
Ideal candidates are fluent in English, enjoy helping others, and can handle high-volume inquiries with thoughtful, personalized responses. Relocation is not offered, and Swedish is not required.
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