Yanbu - PetroChemical Operations Associate (Inbound & Outbound)

A.P. Moller - Maersk; Medina Province; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading logistics company in Saudi Arabia seeks an Operations professional to manage customer orders and logistics. Responsibilities include monitoring orders, generating reports, and troubleshooting issues while requiring fluency in both English and Arabic. A Bachelor’s degree in Maritime and Transport Science, along with operational experience, is essential. The role involves coordination with procurement teams and carrying out duties beyond regular office hours as necessary.

Qualifications

• Minimum 2 years of experience in a similar role.
• Hands-on operational experience required.
• Can work beyond office hours as needed.

Responsibilities

• Receiving, planning, and monitoring customer's orders.
• Troubleshooting and solving customer issues.
• Generate and maintain various performance reports.
• Coordinate with local procurement and execution teams.

Skills

Fluent in English

Fluent in Arabic

WMS / ERP / MS Office Knowledge

Experience in Warehousing and Distribution operations

Drive for results

Problem-solving mindset

High sense of urgency

Education

Bachelor’s Degree in Maritime and Transport Science

Business Administration (advantage)

Job description

Job Description

Operations

• Receiving, planning, booking, processing, and monitoring execution of customer's inbound and outbound orders; and Distribution planning & execution
• Generate and maintain the following reports for the relevant customer (Plant Dispatch Report, Stock Receiving Report, Inbound Report, Port Shuttling Report, Customs Clearance plus Daily & Monthly KPIs Report & Staff Attendance Report).
• Troubleshooting and solving customer's issues and responding to customer inquiries.
• Coordinate with Local Procurement, Vendor Manager and Execution team for procurement, forecasting and daily operations.
• Assisting Hub Distribution Supervisor in daily execution of operations
• Arranging Empty Container inventory as per flow
• Report issues of Trucking Capacity, Storage capacity, people capacity, equipment capacity to direct supervisor.
• Engage actively in work improvement projects.
• Engage in new customers implementation projects.

Customer Services

• Handle all customer(s)’ requests in accordance to SLA and contractual obligations.
• Assist Supervisor in preparation of monthly business review meetings with the customer.
• Constant coordination with customer focal point for volumes forecast and accordingly planning the trucking / distribution capacity.

Reporting & Invoicing

• Responsible for creating monthly service invoice and tackling customer(s)’ inquiries.
• Ensures that Performance reports, invoicing are timely and accurate
• Jobholder should expect to carry out his/her duties even beyond the Office working hours.

To ensure the business continuity, Weekends/Holidays duties will be assigned to Job-holder based on the business needs and workload management.

Qualifications & Requirements

• Bachelor’s Degree, in Maritime and Transport science. (Business Administration as an advantage
• )Minimum 2 years of experience in a similar rol
• eBased around King Abdullah Economic city / Rabigh area. The facility is based in King Abdullah Economic zone and

Incumbent must attend his/her work daily at site

• Fluent in English & Arabi
• cWMS / ERP / MS Office Knowledg
• eExperience in Warehousing and Distribution operations. Hands-on operational person
• Drive for results – can be counted on to meet/exceed goals consistently, steadfastly pushing self and vendors for result
• Uses rigorous logic to solve difficult problems, looking beyond the obvious to probe for creative solution
• A team layer with high sense of urgency and problems solving mindset