Waiter/waitress

confidential; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hospitality establishment in Riyadh seeks a dedicated Waiter/Waitress to join their team. The ideal candidate will have a strong background in customer service, particularly in prestigious hotels, and must demonstrate excellent communication and teamwork abilities. Responsibilities include taking orders, serving food and drinks, and maintaining a welcoming dining atmosphere. Flexibility in work hours is also required.

Qualifications

• Proven experience as a waiter/waitress in a prestigious hotel.
• Strong customer service skills with a friendly demeanor.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet and welcome guests professionally.
• Take and process customer orders accurately.
• Serve food and drinks promptly.

Skills

Customer Service

Communication

Time Management

Teamwork

Attention to Detail

Job description

We seeking a dedicated and enthusiastic Waiter/Waitress to join our dynamic team in Saudi Arabia. The ideal candidate will have a passion for providing exceptional customer service and a strong ability to work in a fast-paced environment. As a Waiter/Waitress, you will be responsible for creating a welcoming atmosphere for guests, ensuring their dining experience is memorable and enjoyable. You will work closely with kitchen staff and management to deliver high-quality service and maintain the restaurant’s standards. This role requires excellent communication skills, attention to detail, and a proactive approach to customer interactions. Candidates must have prior experience in a reputable and prestigious hotel to ensure they meet our high service standards.

Responsibilities

• Greet and welcome guests in a friendly and professional manner, ensuring a positive first impression.
• Take and process customer orders accurately, offering menu recommendations and answering any questions about food and beverages.
• Serve food and drinks promptly, ensuring that all items are presented attractively and meet the restaurant’s quality standards.
• Monitor guest satisfaction throughout their dining experience, addressing any concerns or issues promptly and effectively.
• Collaborate with kitchen staff to ensure timely and accurate food preparation and delivery.
• Maintain cleanliness and organization of the dining area, including tables, utensils, and condiments.
• Process payments and handle cash transactions accurately while adhering to the restaurant's policies.
• Assist in training new staff members and providing guidance on service standards and procedures.
• Participate in team meetings and contribute to the continuous improvement of restaurant operations.
• Stay updated on menu changes, specials, and promotions to provide guests with accurate information.

Preferred Candidate

• Proven experience as a waiter/waitress or in a similar role within the hospitality industry, specifically in a reputable and prestigious hotel.
• Strong customer service skills with a friendly and approachable demeanor.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills to interact effectively with guests and team members.
• Detail-oriented with a focus on providing high-quality service and maintaining cleanliness.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Knowledge of food safety regulations and hygiene standards.
• A positive attitude and a willingness to learn and adapt in a fast-paced environment.
• Ability to work collaboratively as part of a team while also being self-motivated.
• Fluency in English; knowledge of Arabic is a plus.

Skills

• Customer Service: Excellent customer service skills are essential for creating a welcoming atmosphere and ensuring guests have a positive dining experience.
• Communication: Strong verbal communication skills are necessary for taking orders, providing menu information, and addressing guest inquiries effectively.
• Time Management: The ability to manage time efficiently in a busy restaurant environment is crucial for serving guests promptly and ensuring smooth operations.
• Teamwork: Working collaboratively with kitchen staff and fellow waitstaff is important for maintaining service quality and efficiency.
• Attention to Detail: A keen eye for detail ensures that orders are taken accurately and that the dining area is clean and well-presented.