Waiter / Waitress

Rotana Hotels; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel chain in Saudi Arabia is seeking a Waiter/Waitress to provide exceptional service to guests in the restaurant. The ideal candidate should have a hospitality background and previous experience in a high-volume restaurant. Responsibilities include greeting guests, monitoring food quality, and maintaining cleanliness. Strong customer service and interpersonal skills are essential. Join us for a rewarding career in a dynamic environment.

Qualifications

• Previous experience as a Waiter/Waitress in a high volume restaurant.
• Good command of English.

Responsibilities

• Provide professional service to guests.
• Greet and seat customers.
• Monitor quality of food & beverage served.
• Maintain hygiene and cleanliness standards.
• Upsell to exceed guest expectations.

Skills

Customer service

Interpersonal skills

Adaptability

Teamwork

Education

Diploma/degree in hospitality

Job description

Job Description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility
• Teamwork
• Understanding the Job