VIP IT Services Delivery Specialist

Ma’aden; Riyadh; On-site; SAR 100,000 - 150,000; Full time

Job summary

A leading mining company in Saudi Arabia is seeking a Senior Specialist IT Services Delivery to ensure effective technology services for employees. The role involves providing high-priority support to VIP executives, managing end-user assets, and optimizing service performance. The ideal candidate has a relevant degree, extensive IT service delivery experience, and strong communication skills. This position offers a dynamic work environment and opportunities for professional growth.

Qualifications

• Minimum of 5 to 8 years of experience in IT service delivery.
• Experience providing VIP/executive IT support and managing high‑priority incidents.
• Hands‑on experience in managing IT assets and endpoint devices.

Responsibilities

• Provide advanced technical support and guidance to end-users.
• Deliver dedicated IT support to VIP users.
• Act as an escalation point for complex issues.
• Collaborate with IT vendors to ensure service delivery.

Skills

Strong interpersonal and communication skills

Proactive attitude with strong customer service orientation

Ability to manage multiple priorities

Solid documentation and reporting skills

Experience in managing VIP and executive support

Strong collaboration and teamwork abilities

Excellent time management skills

Education

Bachelor’s degree in information technology or Computer Science

ITIL Foundation, CompTIA A+, Microsoft Certified

Tools

ServiceNow

ManageEngine

Microsoft 365

Teams

Job description

A leading mining company in Saudi Arabia is seeking a Senior Specialist IT Services Delivery to ensure effective technology services for employees. The role involves providing high-priority support to VIP executives, managing end-user assets, and optimizing service performance. The ideal candidate has a relevant degree, extensive IT service delivery experience, and strong communication skills. This position offers a dynamic work environment and opportunities for professional growth.