VIP Guest Relations Director — Luxury Resort (Pre-Opening)

Accor; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury hospitality company in Saudi Arabia is seeking a Guest Relations Manager to enhance guest experiences and foster loyalty. The ideal candidate will lead the Guest Relations team, ensuring personalized interactions and operational excellence. Responsibilities include engaging with guests, resolving feedback, and mentoring staff. Experience in ultra-luxury environments and project coordination is essential. This is an excellent opportunity for a proactive leader who values guest satisfaction and brand representation.

Qualifications

• Experience in pre-Opening is a must.
• Ability to exercise good judgment with challenging guests.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Serve as the primary point of contact for VIPs and regular guests.
• Lead by example, ensuring professional presence.
• Resolve guest concerns promptly and effectively.
• Develop and implement unique guest touchpoints.

Skills

Exceptional interpersonal and communication skills

Proactive, resourceful, and solutions-driven

Strong leadership capabilities

Detail-oriented

Job description

A luxury hospitality company in Saudi Arabia is seeking a Guest Relations Manager to enhance guest experiences and foster loyalty. The ideal candidate will lead the Guest Relations team, ensuring personalized interactions and operational excellence. Responsibilities include engaging with guests, resolving feedback, and mentoring staff. Experience in ultra-luxury environments and project coordination is essential. This is an excellent opportunity for a proactive leader who values guest satisfaction and brand representation.