VIP Guest Relations Concierge

Hilton Worldwide, Inc.; Makkah Region; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Service Agent in Makkah to engage with VIP Guests throughout their experience, from check-in to check-out. Responsibilities include managing guest arrival reports, ensuring VIP room quality, and acting as the main point of contact for VIP guests. Ideal candidates are detail-oriented, possess outstanding communication skills, and have a passion for delivering exceptional customer service. Join the team and help create remarkable hospitality experiences.

Qualifications

• Excellent personal presentation and communication skills.
• Ability to multi-task while maintaining a positive attitude.
• Experience in guest relations within the hotel or leisure sectors.

Responsibilities

• Check guest arrival reports in advance for VIP Guest check-in.
• Manage special room assignments and fulfill the check-in process for VIP Guests.
• Maintain the inventory of Guest amenities.

Skills

Attention to detail

Customer service

Conflict resolution

Cash handling

Job description

A leading global hospitality company is seeking a Guest Service Agent in Makkah to engage with VIP Guests throughout their experience, from check-in to check-out. Responsibilities include managing guest arrival reports, ensuring VIP room quality, and acting as the main point of contact for VIP guests. Ideal candidates are detail-oriented, possess outstanding communication skills, and have a passion for delivering exceptional customer service. Join the team and help create remarkable hospitality experiences.