VIP Clients Relationship Manager

Piaget; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury jewelry brand is seeking a VIP Clients Relationship Manager in Riyadh to deliver exceptional client experiences and achieve high jewelry sales targets. The role requires a proven record of success in client relationship development, alongside strong interpersonal and analytical skills. You'll participate in high jewelry community events and manage significant client relationships, offering personalized services before, during, and after sales. Must be highly connected with UHNW clients and maintain professionalism.

Qualifications

• Proven success in client relationship development.
• Ability to work independently and manage multiple demands.
• Well-groomed and professionally reliable.

Responsibilities

• Deliver a unique client experience during sales.
• Implement new client development strategies.
• Finalize sales in SAP and manage discounts.
• Participate in community activations and trainings.

Skills

Exceptional sales skills

Strong interpersonal skills

Excellent communication skills

Organizational skills

Analytical skills

Foreign languages (English)

Tools

Microsoft Office

SAP

Job description

MISSION
The VIP Clients Relationship Manager KSA is a brand ambassador of Piaget inside and outside the Boutique by ensuring a top-level service for each client. Reporting to the Retail Director KSA – She/He is also directly attached High Jewellery Sales Managers.

ROLE OVERVIEW
She/He is responsible to achieve sales and exceed sales targets set up in collaboration with the management.
She/He ensures a unique client experience before, during and after a sale, in or outside the boutique. She/He must implement a commercial action plan to develop High Jewellery clients and sales.
She/He participates to High Jewellery events of Piaget, in this context, the High Jewellery Sales Manager is required to travel regularly and has a budget to manage.
She/He is a High Jewellery referent all around the world with clients or in any relationship with the Maison. She is part of HJ Committee & Community.

Key Responsibilities

• Sales Performance & Service:
  • Delivers a unique 360° client experience during a sale in and outside of the boutique (incl events).
  • Anticipates and organizes HJ & Exc Creations presentations and previews.
  • Perfectly manages all sales related steps, from pitching to closing.
  • Adapts to clients’ needs and motivations, manages up-selling.
  • Strives to always surpass and exceed client expectations.
  • Acts as a privileged contact on related CS topics and knows how to handle them.
  • Proposes and develops special orders regularly.
  • Participates to all HJ brand events as well as client events.
  • Manages outgoing budget and travels plan.
  • Ensures a turnover above 4M€ within 3 years on the HJ & Exc. Creations segment, or enters the brand with a proven track record on a similar level.
• Clients’ Relationship & Development:
  • Retain and Develop Existing Clients:
    • Implement new client development strategies, initiatives and activities set by the regional and local Retail management team to develop, understand and enhance client experience.
    • Proactively interact with clients, build relationships and engage at a personal level to facilitate further return visits.
    • Establish action plans and strategies to develop the client portfolio to treat existing clients, upgrade potentials and regain lost clients.
  • Recruit New Clients within and outside the Piaget boutique:
    • Develop the client portfolio by networking & hunting outside the boutique (including partnership developments).
    • Partner with Boutique Managers to work on Clients private viewing planning to meet monthly target.
    • Implement new client development initiatives/activities to fulfil various types of customers’ requests and interests.
    • Develop multi-sourced clientele to ensure ongoing interest and participation.
  • Boutique Event Planning:
    • Support the Events Manager in the organization of in-BTQ and out-BTQ events.
    • Work with SAs before each appointment to prepare a range of target products to present to clients.
    • Use the yearly activation calendar to organize individual client journeys.
• Operations:
  • Finalize sales in SAP system in collaboration with the boutique and the Retail coordination.
  • Control discounts and contracts with intermediates following Brand directives.
  • Be consulted on all HJ & Exc Creations supply needs (routing, model stock, client presentations).
  • Attend and participate in all Boutique Meetings and Training Events as required ensuring good communication is maintained.
  • Contribute ideas and recommendations to the Management team to achieve improvements in all aspects of the Boutique Operations/ Maintenance.
  • Support the Boutique Management in any back‑of‑house/administrative operations as might be reasonably required.
• Ambassador Role:
  • Represent the Maison in all possible Brand activation events.
  • Provide feedback and suggestions to the Management team to improve the High Jewellery business.
  • Active member of the HJ Committee.
  • Share skills to develop theJ Specialists and Experts (work in pairs).
• High Jewelry Community:
  • Contribute to the HJ Community by sharing on a daily basis:
    • Best Practices.
    • Client Feedback.
    • Market/Competition insights.
    • Relevant topics regarding HJ or HTI.
  • Participate in all HJ Community activations/trainings/presentations.
  • Present and the HJ Community on a regular basis (Zoom, Skype, presentations) with support of HQ & Ambassadors.

Skills & Personal Profile

• Exceptional sales skills and proven success in client relationship development.
• Highly connected with clients and partners.
• Strong interpersonal skills, comfortable in the (U)NHWI community.
• Entrepreneurial mindset, strategic no‑limit thinking.
• Ability to work independently, strong organizational & analytical skills.
• Excellent communication skills both written and verbal.
• Foreign languages required (English is a must).
• Well‑groomed and demonstrate an attitude of professionalism, conscientiousness and reliability.
• Computer knowledge in Microsoft; knowledge of SAP is a plus.
• Enthusiastic, self‑confident and self‑motivated with a positive attitude at all times.
• Extravert, emotionally intelligent.
• Successfully able to handle multiple demands and competing priorities.
• Strong attention to detail.
• Flexible, embrace and manage change.