VIP Client Relations Specialist KSA

The Luxury Closet; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading luxury retail firm in the Riyadh Region is seeking a VIP Client Relations Specialist. This role requires a Saudi national with a strong network in the luxury fashion industry and 2-3 years of relevant experience. The specialist will develop consignor relationships, onboard sellers, and achieve consignment targets, while communicating with various internal departments. Fluent English and Arabic skills, along with MS Office proficiency, are necessary. The position involves working in-store with rotating shifts.

Benefits

Dynamic work environment

Fast-paced decision-making

Opportunity for professional growth

Qualifications

• 2-3 years of experience in sales, business development, personal shopping, or working with VVIP clientele.
• Strong verbal and written communication skills in both English and Arabic.
• Deep knowledge of multiple luxury brands.

Responsibilities

• Prospect and develop relationships with consignors.
• Onboard new sellers and manage seller-related approvals.
• Achieve monthly consignment targets for the market.
• Communicate with multiple departments for operational support.

Skills

Strong network in fashion/luxury

Fluent in English and Arabic

Customer service orientation

MS Office expertise

Job description

About Us

The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.

Our aim is to unlock and curate the most valuable and exclusive closets from around the world.

What do we offer?

• A young, dynamic and forward-thinking environment
• Fast paced and very short decision times for changes
• A canvas for you to truly excel
• 99% of uptime on sunshine

Responsibilities

• Prospect existing connections and develop connections with new consignors. These contacts include stylists, personal shoppers, boutique owners, sales associates, and individual consignors.
• Responsible for onboarding new sellers, retaining existing sellers, conducting regular follow-ups, and managing seller-related approvals.
• Develop and maintain relationships with existing consignors to increase the business.
• Handle walk-ins, front-end customer administrative tasks and client servicing inclusive of requests related to financial, logistics, and other operational account support.
• Maintain a seamless flow of communication with multiple departments including merchandising, accounting and customer service.
• Achieve the monthly consignment targets for the assigned geographic market.
• Develop and implement action plans to continually increase consignment with The Luxury Closet.

Requirements

The Luxury Closet is in search for a Saudi National to work as a VIP Client Relations Specialist for our KSA Store, who is motivated to turn the vision into reality and will give 100% to make it happen.

• A very strong network of professional or personal contacts in the fashion and luxury industry.
• 2-3 years work experience in sales, business development, personal shopping, styling or dealing with VVIP clientele.
• 6 days work week from Store/ Warehouse, evening / rotational shifts and weekday off.
• Fluent in both English and Arabic, with strong verbal and written communication skills.
• Deep knowledge of multiple luxury brands.
• Strong customer service orientation.
• MS Office expertise: Word and Excel.
• Ability to work evenings and weekends when needed to accommodate the clients request for an appointment.