Venue Manager

BOOMROOM SA; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A popular entertainment venue in Jeddah is seeking a dynamic Venue Manager to oversee daily operations and ensure exceptional guest experiences. The ideal candidate will have over 6 years of management experience in high-volume hospitality or entertainment venues. Responsibilities include staff recruitment and training, customer service management, and compliance with local regulations. The role requires strong leadership skills and fluency in English, with Arabic being a plus. Evening and weekend availability is necessary.

Qualifications

• 6+ years of experience managing high-volume entertainment or hospitality venues, preferably in KSA or the GCC.
• Fluent in English; Arabic is a strong advantage.
• Comfortable with a hands-on, fast-paced, guest-facing role.

Responsibilities

• Oversee daily operations of the entire venue, ensuring smooth functioning.
• Recruit and train on-ground staff; foster a collaborative team culture.
• Ensure outstanding guest service and manage feedback.
• Coordinate entertainment programs and manage financial reporting.

Skills

Leadership

Organizational skills

Communication skills

Customer service

Education

Bachelor's degree in Business, Hospitality, Events, or related field

Job description

About BOOM ROOM:

Boom Room is Saudi Arabia’s new social entertainment destination. A Bold concept bringing immersive entertainment, live performances, interactive gaming, and vibrant F&B under one roof.

We are looking for a dynamic, hands‑on Venue Manager to oversee all on‑ground aspects of the operation and ensure every guest experience reflects Boom Room’s creative and energetic spirit.

Key Responsibilities:

Venue Operations Management:

• Oversee the daily operations of the entire Boom Room venue, ensuring all areas (gaming zones, stage, dining, and entertainment spaces) run smoothly.
• Supervise the opening, operating, and closing procedures for the venue.
• Ensure a clean, safe, and well‑maintained environment in line with company standards and Saudi regulations.

Team Leadership & Staffing:

• Recruit, train, schedule, and lead on‑ground staff across operations, service, and guest engagement teams.
• Conduct regular team briefings and performance evaluations.
• Foster a collaborative, motivated, and guest‑focused team culture.

Customer Experience:

• Be the face of the venue during operating hours, ensuring outstanding guest service.
• Manage guest feedback, resolve issues promptly, and consistently elevate satisfaction.
• Monitor crowd flow and adjust staffing or activations to enhance the experience.

Entertainment Coordination:

• Coordinate with the Stage and Booking Managers to ensure the entertainment program is delivered flawlessly.
• Ensure live shows, MCs, and interactive moments are on time, safe, and aligned with the Boom Room brand.

Revenue & Financial Control:

• Monitor daily revenue, manage petty cash, and support with budgeting and financial reporting.
• Drive upselling and in‑venue spending through promotions, customer journey optimization, and collaboration with the Sales/Marketing team.

Compliance & Licensing:

• Ensure the venue complies with all local safety, labor, and entertainment regulations, including GEA guidelines.
• Manage venue licenses, inspection readiness, and emergency procedures.

Collaboration & Communication:

• Act as the key liaison between the on‑ground team and head office functions (Marketing, HR, Finance, and Operations).
• Provide weekly reports on performance, incidents, team updates, and KPIs.

Qualifications:

• Bachelor’s degree in Business, Hospitality, Events, or related field.
• 6+ years of experience managing high‑volume entertainment or hospitality venues, preferably in KSA or the GCC.
• Strong leadership, organizational, and communication skills.
• Fluent in English; Arabic is a strong advantage.
• Comfortable with a hands‑on, fast‑paced, guest‑facing role.
• Willingness to work evenings, weekends, and holidays as per business needs.