Valet Parker

Rotana Jabal Omar Makkah; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A prominent hotel in Makkah is seeking passionate Front Office professionals to provide exceptional customer service. Responsibilities include greeting guests, managing car parking, and maintaining high standards of cleanliness. Candidates must have previous hospitality experience and a valid driving license. Ideal for those with a strong commitment to guest satisfaction and teamwork in a dynamic environment.

Qualifications

• Previous experience in a similar position within the hospitality field.
• Good command in both written and spoken English.
• Holder of a valid country Driving License.

Responsibilities

• Ensure guests are greeted upon arrival and cars are parked promptly.
• Maintain up-to-date knowledge of hotel services and respond to guest queries.
• Establish and maintain good public relations with guests.

Skills

Customer Focus

Teamwork

Adaptability

Understanding the Job

Taking Responsibility

Recognizing Differences

Job description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

• Ensure guests are greeted upon arrival, tickets are given promptly and cars are parked
• Ensure that cars are delivered within 5 minutes upon guest request
• Maintain an up to date knowledge of the hotel services and respond to guest queries
• Ensure effective handover is done upon duty start, gaining information from earlier shift colleagues
• Make control tours at the main door ensuring that cleanliness is at maximum level
• Forward all guest complaints or problems to Superiors
• Maintain and safeguard all guest car keys and record every car parked
• Establish and maintain good public relations with guests while meeting or exceeding their expectations
• Ensure that airport / crew transportation flow is maintained effectively if applicable
• Treat all clients and colleagues in a polite and courteous manner at all times
• Give complete cooperation to any client or colleague requiring assistance in a prompt, caring and helpful manner
• Be aware of the UAE driving regulations and abide by them

Qualifications & Experience

• Previous experience in a similar position within the hospitality field.
• Good command in both written and spoken English.
• Holder of a valid country Driving License.

Knowledge & Competencies

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork