Usher - Lucu Land

SIHAMCO; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading entertainment company in Saudi Arabia is seeking an Usher to greet and assist guests at Luca Land. The ideal candidate will have strong communication skills and a friendly demeanor. Responsibilities include guiding guests, ensuring safety rules are followed, and maintaining cleanliness in assigned areas. Previous experience in customer service is preferred. We offer competitive salaries, accommodation, and opportunities for career development.

Benefits

Competitive salary packages

Accommodation

Transportation Allowance

Career development opportunities

Qualifications

• Ability to interact professionally with the public.
• Comfortable working in a dynamic outdoor/indoor environment.
• Flexibility with working hours: weekends and evenings.

Responsibilities

• Greet guests warmly and check them in.
• Guide guests to their designated areas.
• Ensure safety rules are followed.

Skills

Good communication skills

Team-player attitude

Basic problem-solving skills

Comfortable around dogs

Education

High school diploma or equivalent

Job description

About Luca Land

Luca Land is a fun, safe, and engaging experience venue for dog‑owners and their pets. We focus on delivering high quality guest service, ensuring a welcoming environment, and maintaining operational excellence. As an Usher at Luca Land, you will be one of the first faces our guests (and their dogs!) meet — you’ll help shape their experience.

Key Responsibilities

• Greet guests warmly as they arrive and check them in (verify bookings, wristbands / cards, dog‑passes).
• Guide guests to their designated areas (play zones, seating lounges, café area, restrooms).
• Provide information and directions : for example the rules of the park, dog‑play zones, safety protocols, restrooms, refreshment stands.
• Monitor guest flow and crowd movement in the park to ensure safe and orderly access and egress of zones.
• Assist guests with special requirements (e.g., owners with small children, elderly guests, dogs needing assistance).
• Ensure that safety rules are followed—both for human guests and dogs (e.g., ensuring dogs are leashed / unleashed per zone rules, behaviour checks).
• Keep assigned areas clean and presentable : pick up litter, ensure seating and dog‑resting zones are tidy, check that signage is clear.
• Report any safety hazards, damaged equipment, or incidents involving guests or dogs to the supervisor promptly.
• Help during event days or special activities : may include putting out equipment, guiding guests, managing lines, assisting with exits.
• Participate in pre‑shift briefings, adhere to uniform and dress code, and maintain high standards of guest service.
• Any other duties assigned by management to support smooth park operation.

Requirements

• High school diploma or equivalent preferred.
• Good communication skills (English and Arabic preferred) with friendly demeanour.
• Comfortable working in a dynamic, outdoor / indoor environment (standing / walking for long periods).
• Ability to interact with the public in a professional, helpful way; comfortable around dogs and pet‑owners.
• Basic problem‑solving skills, calm under pressure, able to manage guest enquiries and elevate as needed.
• Team‑player attitude, willing to help other staff when required.
• Flexibility with working hours : weekends, evenings, and event days as required.
• Previous experience in customer service, hospitality, or venue operations is a plus.

About The Company

SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.

At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up. Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.

Crafting a Homegrown Legacy

All brands under SIHAMCO are homegrown Saudi concepts, fully developed in‑house — from initial vision and brand identity to concept creation, design, execution and operation. We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.

Our Signature Brands

Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience. Our signature ventures : The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem‑In‑I showcase what it means to innovate locally and shine globally.

Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.

We Are Only Getting Started!

Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.

People First

Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.

Benefits

At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth. Our benefits include :

• Competitive salary packages – aligned with market standards and experience
• Visa (1 year temp) & Flights into the country for non‑citizens
• Accommodation
• Transportation Allowance
• Career development & Internal promotions – grow with us across departments and seasons
• Creative & collaborative work culture – built on passion, innovation, and attention to detail
• Exposure to high‑end hospitality & entertainment concepts – gain experience in premium F&B and entertainment
• Experience working on premium events within The Groves, Riyadh Season
• Cultural diversity – join a team of passionate professionals from around the world

Join Us

Whether you’re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history. Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.