Telephone Operator (Saudi- National)

IHG; Saudi Arabia; On-site; SAR 30,000 - 45,000; Full time

Job summary

A global hospitality company in Saudi Arabia is seeking a Telephone Operator. This role involves responding to guest requests, processing calls, and ensuring exceptional customer service. The ideal candidate will have strong English skills and experience in customer service. You can expect a competitive salary, uniform, and impressive room discounts while working towards creating an inclusive environment. Join us to make a difference in our guests' experiences.

Benefits

Competitive salary

Full uniform

Room discounts

Training programs

Qualifications

• Strong command in English both oral and written.
• Experience in customer service.
• Ability to analyze problems.

Responsibilities

• Respond quickly to guest requests.
• Process calls accurately.
• Assist guests with directory queries.

Skills

Strong command in English language

Customer service skills

Problem analysis

Attention to detail

Communication skills

Knowledge in telephone applications

Job description

We’re looking for Telephone Operator a who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
• Process incoming and outgoing calls accurately.
• Records and controls accurately wake up calls.
• Pages guests in co-operation with concerned departments.
• Records all entries on traffic sheet.
• Assists guest with international calls and directory queries.
• Calls guests by name whenever possible.
• Pages staff members when requested.
• Respect principles of guest privacy, no room numbers given out.
• Handles guest needs or request and reports complaints to the telephone supervisor.

What We need from you:

• Strong command in English language, both oral and written.
• Knowledge and ability to give best customer service.
• Good experience in giving customer service
• Knowledge in analyzing problem
• Keen and attentive to details.
• Can communicate well to different kinds of customers.
• Knowledge in telephone and computer applications.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.