Telephone Operator

Millennium Madinah Airport Hotel; Medina Province; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel in Medina is seeking a Telephone Operator responsible for managing guest calls with a focus on delivering excellent customer service. You will professionally receive calls, communicate with departments, and handle guest inquiries to ensure a memorable stay. This role requires effective communication skills and a friendly demeanor.

Responsibilities

• Professionally and warmly receive each Guest call.
• Foster effective communication with all relevant departments.
• Address every query with politeness and courtesy.

Skills

Effective communication

Customer service orientation

Professional phone etiquette

Job description

As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.

Key Job Responsibilities

• Professionally and warmly receive each Guest call, ensuring a friendly interaction.
• Foster effective communication with all relevant departments to ensure seamless service delivery.
• Address every query with politeness and courtesy, consistently exceeding Guest expectations.
• Greet Guests by name upon calling, adhering to the established standard.
• Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
• Cultivate awareness of Guest profiles through the Opera Guest profile system.
• Complete long-distance call vouchers and accurately record them on the traffic sheet.
• Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
• Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
• Take messages for Guests and Management in accordance with prescribed standards.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.