Telephone Operator

M Hotel Al Dana Makkah By Millennium; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A prominent hotel in Makkah is seeking a Telephone Operator to handle guest calls and ensure exceptional service delivery. The role involves warmly receiving calls, communicating effectively with departments, and maintaining knowledge of hotel services. Ideal for candidates who excel in customer service, this position offers a chance to create memorable experiences for guests.

Responsibilities

• Receive each Guest call professionally and warmly.
• Foster effective communication with relevant departments.
• Exceed Guest expectations through courteous interactions.
• Greet Guests by name upon calling.
• Maintain up-to-date knowledge of hotel services.
• Use the Opera Guest profile system for Guest profiles.
• Complete long-distance call vouchers accurately.
• Manage the Guest wake-up call sheet promptly.
• Ensure smooth operation of the switchboard.
• Take messages for Guests and Management.
• Uphold health and safety standards.
• Adhere to environmental procedures and policies.

Job description

As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.

Key Job Responsibilities

• Professionally and warmly receive each Guest call, ensuring a friendly interaction.
• Foster effective communication with all relevant departments to ensure seamless service delivery.
• Address every query with politeness and courtesy, consistently exceeding Guest expectations.
• Greet Guests by name upon calling, adhering to the established standard.
• Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
• Cultivate awareness of Guest profiles through the Opera Guest profile system.
• Complete long-distance call vouchers and accurately record them on the traffic sheet.
• Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
• Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
• Take messages for Guests and Management in accordance with prescribed standards.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.