Telephone Operator

Haji Husein Alireza & Co. Ltd.; Jeddah; On-site; SAR 25,000 - 35,000; Full time

Job summary

A leading company in customer service in Jeddah is seeking a Telephone Operator. In this role, you'll manage inbound and outbound calls, provide customers with information, and maintain high standards of service. Ideal candidates have strong communication and multitasking abilities, along with experience as a call operator. The role requires a high school diploma and familiarity with CRM systems.

Qualifications

• Proven experience as a call operator or in a similar role.
• Excellent verbal communication skills.
• Strong customer service skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Familiarity with CRM systems and practices.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Provide information about products, services, and company policies.
• Transfer calls to the appropriate department or individual.
• Make outbound calls to follow up on customer inquiries or to conduct surveys.
• Keep records of customer interactions and transactions.
• Maintain a high level of professionalism and customer service at all times.

Skills

Excellent communication skills

Active listening

Customer service orientation

Problem-solving abilities

Multitasking

Patience and empathy

Ability to work well under pressure

Familiarity with call center technologies and software

Time management skills

Strong typing skills

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Job Summary

As a Telephone Operator, you will be responsible for handling inbound and outbound calls, providing information to customers, and routing calls to the appropriate departments.

Job Responsibility

• Answer incoming calls and respond to customer inquiries
• Provide information about products, services, and company policies
• Transfer calls to the appropriate department or individual
• Make outbound calls to follow up on customer inquiries or to conduct surveys
• Keep records of customer interactions and transactions
• Maintain a high level of professionalism and customer service at all times

Candidate Requirements

• Proven experience as a call operator or in a similar role
• Excellent verbal communication skills
• Strong customer service skills
• Ability to multitask and prioritize in a fast-paced environment
• Familiarity with CRM systems and practices
• High school diploma or equivalent

Skills

• Excellent communication skills
• Active listening
• Customer service orientation
• Problem-solving abilities
• Multitasking
• Patience and empathy
• Ability to work well under pressure
• Familiarity with call center technologies and software
• Time management skills
• Strong typing skills