Technology Service Analyst

Deutsche Bank; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A major international banking institution in Riyadh is seeking an experienced Technology professional to ensure optimum service levels in application operations. The role involves managing banking and trading applications while facilitating communication with stakeholders. Ideal candidates have at least 5 years of experience in technology within banking, a Bachelor’s degree in Computer Science, and proficiency in Arabic.

Benefits

Life Insurance

Accidental Death Insurance

Private Medical Insurance

30 days of annual paid leave

Qualifications

• 5 years experience in Technology in banking or capital market sectors.
• Experience in applications like SARIE, SADAD, WATHEEQ, OMS.
• Good knowledge of underlying infrastructure domains.

Responsibilities

• Ensure Application Operations Team provides optimum service levels.
• Ensure banking and trading applications availability.
• Assist in managing stakeholders communications and expectations.
• Monitor application changes and resolutions of incidents.
• Participate in team-related activities and trainings.

Skills

Experience in Technology in banking

Experience in banking and trading applications

Knowledge of Unix, Oracle, Network firewalls

ITIL / best practice service management

Ability to work in a high pace environment

Experience managing stakeholder communications

Arabic language proficiency

Education

Bachelor's degree in Computer Science

Job description

Details of the Division and Team

Within Technology, Data and Innovation division, Group Technology and Infrastructure, Branch Technology organization has the mission to provide onshore technology services that cover the support of applications, infrastructure and end‑user technologies, as well as compliance with local regulatory requirements related to Technology.

BT provides its services to all our business lines and support functions for enablement of world‑class banking capabilities to the clients.

What we will offer you

A healthy, engaged and well‑supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect

• Life Insurance
• Accidental Death Insurance
• Permanent Partial Disability Insurance
• Private Medical Insurance for you, your spouse and dependent children

Flexible working arrangements

• 30 days of annual paid leave, plus public holiday & Flexible Working Arrangement
• Contributions to Employee Workplace Savings "GOSI" plan (for Saudi nationals only)

Your key responsibilities

• Ensure Application Operations Team provides optimum service level to business units and support functions.
• Ensure banking and trading applications availability and integrity. Perform regular maintenance and required changes.
• Assist in managing stakeholders (internal and external) communications, expectations, relationships.
• Take overall responsibility on monitoring applications changes, resolution of incidents and problems, including interfaces to external and global systems.
• Assist in delivering activities related to domestic IT landscape jointly with IT peers, business and external partners (regulator, vendor, stock exchange).
• Ensure that defined service operations processes are adhered to by the team and make improvement recommendations where appropriate.
• Participate in team related activities such as participating and leading work streams, chairing team meetings, being trained and training peers, where appropriate.

Your skills and experience

• 5 years experience in Technology in banking or capital market sectors in Saudi Arabia.
• Experience in banking and trading applications (SARIE, SADAD, WATHEEQ, OMS, GTEXCHANGE).
• Good knowledge of underlying infrastructure domains (Unix, Oracle, Network firewalls iDMZ and eDMZ conversation matrixes, information security).
• ITIL / best practice service management.
• Ability to work in a high pace environment and virtual teams.
• Experience managing stakeholders’ communications and relationships.
• Bachelor’s degree from an accredited college or university (focus on Computer Science).
• Arabic language to communicate with business partners and regulators.

How we’ll support you

• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career