Technical Support Specialist - Real Time Systems

Baker Hughes; Saudi Arabia; On-site; SAR 75,000 - 100,000; Full time

Job summary

A leading oilfield services provider in Saudi Arabia is seeking a Technical Support Specialist to monitor real-time data and provide top-tier technical support. You will collaborate with teams to resolve complex issues, ensuring efficient operations in the oilfield sector. Ideal candidates will have a degree in Engineering or Computer Science, along with communication skills and a strong foundation in technical support.

Benefits

Comprehensive private medical care options

Life insurance and disability programs

Contemporary work-life balance policies

Qualifications

• 0 to 2 years’ experience in IT systems and application support.
• Strong verbal and written English communication skills.
• Ability to engage with technical and non-technical stakeholders.

Responsibilities

• Monitor and manage real-time data and incident resolution.
• Provide Tier 3 technical support for systems and applications.
• Collaborate with cross-functional teams to ensure service delivery.

Skills

Good communication skills

Team player

Problem solving

Technical knowledge

Education

Bachelor’s degree in Engineering, Computer Science, or related field

Tools

Knowledge of databases (relational and non-relational)

Networking knowledge

APIs (SOAP/REST)

Cloud platforms

Job description

Technical Support Specialist - Real Time Systems

Do you like working in collaborative teams and solving technical problems? Do you enjoy technical challenges? Be part of a successful team.

Our Oilfield Services business provides intelligent, connected technologies to monitor and control our energy extraction assets. Our team provide technical expertise to meet our client expectation. We provide customers with the peace of mind needed to reliably and efficiently improve their operations.

Partner with the best

As a Technical Support Specialist. You will be responsible for monitoring real-time data, incident management, and data quality assurance. You will provide highest level of customer service to the customers and will challenge your ability to perform in a high paced environment.

As a Technical Support Specialist - Real Time System, you will be responsible for:

• System Operations:
• Deploy, configure, and maintain applications across diverse environments, including physical servers, virtual machines, and containerized platforms.
• Delivering comprehensive Tier 3 technical support for infrastructure, applications, networks, databases, and real-time data systems.
• Lead the resolution of complex production issues through troubleshooting, root cause analysis, incident management, and continuous process improvement.
• Administer system integrations involving APIs, middleware, and monitoring solutions.
• Implement and maintain real-time dashboards and collaboration tools to support remote operations.
• Collaborating closely with cross-functional teams—including Operations, Engineering, Product, Sales, and Development—to ensure consistent and reliable service delivery.
• Working closely with our customers to understand how they work, their challenges, and translate their requirements.
• Partner with Enterprise Architects, clients, and vendors to develop and deploy new solutions and technologies.
• Contribute to enterprise digital transformation efforts, including environment migration initiatives and adherence to security and compliance standards.
• Oversee small-scale projects or technical workstreams such as tenders/POCs, including planning, risk management, and quality assurance.
• Generating technical reports and documentations for the system design, procedures, and incidents.
• Facilitate and conduct system training sessions and documentations.
• Support works conducted in clients and vendors sites.
• Real-time Support:
• Identifying, resolving technical incidents and problems proactively to ensure a prompt solution.
• Providing real-time-monitoring of drilling activities in order to complete operations in a safe and efficient manner.
• Field Operations:
• Regular field visits to remote areas for system troubleshooting.
• Deploy, configure, and maintain applications across diverse environments
• Generate technical reports and documentations for the system design, procedures, and incidents
• Connect and troubleshoot network issues at the field site.
• Developing your technical knowledge and expertise to provide effective problem solving.
• Assisting in incident investigations and troubleshooting and diagnosing Realtime system issues.

Fuel your passion.

To be successful in this role you will:

• Have a Bachelor’s degree in Engineering, Computer Science, or a related field. A Diploma may also be considered based on relevant experience. (Energy knowledge is a plus).
• Has 0 to 2 years’ experience in IT systems, infrastructure, and application support.
• Have knowledge of databases (relational and non-relational).
• Be a good team player and display good communication skills.
• Have excellent communication skills and ability to engage with both technical and non-technical stakeholders.
• Have excellent written and verbal English communication skills.
• Additional Skills (Nice to have):
• Knowledge of networking, APIs (SOAP/REST), and cloud platforms.
• Clear understanding and knowledge of WITSML protocols.
• Capable in writing scripts that aid for automation.
• Knowledge in OpenShift and containerization.
• Background in real-time data transmission and monitoring systems.
• CCNP Certification

Work in a way that works for you.

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

• 12-hour shift
• 24/7 support

Working with us.

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you.

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace challenge with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.