Technical Support Specialist

Leader Investment Group - LIG; Dammam; On-site; SAR 112,000 - 188,000; Full time

Job summary

A leading investment firm in Saudi Arabia is seeking a Technical Support Specialist for a Smart City project. The role involves providing technical expertise for IoT initiatives and supporting deployment and maintenance of IoT systems. The ideal candidate should have a Bachelor's degree in a related field and 3–6 years of experience in IoT deployment. Strong communication skills and familiarity with Smart City solutions are preferred. This position is full-time and on-site.

Qualifications

• 3–6 years of experience in IoT deployment, technical support, or Smart City projects.
• Hands-on experience with IoT devices, sensors, and networked systems.
• Familiarity with Smart City solutions or urban IoT platforms is preferred.

Responsibilities

• Assist in the deployment and integration of IoT devices.
• Provide on-site and remote technical support for IoT systems.
• Continuously monitor IoT device performance.
• Gather and analyze technical requirements for IoT implementations.
• Prepare detailed technical and operational reports.
• Identify opportunities to improve IoT system performance.

Skills

Knowledge of IoT protocols (MQTT, Modbus, REST APIs, LoRaWAN)

Basic understanding of networking

Strong analytical, troubleshooting, and documentation capabilities

Excellent communication and stakeholder management skills

Strong organizational and multitasking abilities

Education

Bachelor’s degree in Computer Science, Electronics, Electrical Engineering, Information Technology, or a related field

Tools

Ticketing systems (e.g., Jira, ServiceNow)

Monitoring tools (e.g., Nagios, SolarWinds)

Job description

Technical Support Specialist – Smart City Project

Department

Digital Transformation / Smart City Solutions (Project-Based)

Reports To

Project Manager – Smart City Project

Job Purpose

Provide technical expertise and operational support for Smart City IoT initiatives. The role ensures successful deployment, monitoring, and maintenance of IoT devices and applications, while serving as a liaison between internal teams, vendors, and clients to maintain system reliability and performance.

Key Responsibilities

• IoT System Deployment & Integration: Assist in the deployment and integration of IoT devices and solutions within the Smart City project. Configure, test, and validate IoT devices, gateways, and communication networks. Ensure seamless integration with Smart City platforms and applications.
• Technical Support & Operations: Provide on-site and remote technical support for deployed IoT systems. Monitor system health, diagnose issues, and implement timely solutions. Maintain logs and records of incidents, resolutions, and system performance. Open and coordinate support tickets with IT, network, and development teams as needed.
• System Monitoring & Issue Resolution: Continuously monitor IoT device performance, connectivity, and data flow. Troubleshoot hardware, software, and network issues proactively. Collaborate with vendors and internal teams to resolve critical technical issues.
• Business Analysis & Stakeholder Coordination: Gather and analyze technical requirements for IoT implementations. Assist in translating business needs into technical specifications. Coordinate with project stakeholders, vendors, and clients to ensure expectations are met.
• Reporting & Documentation: Prepare detailed technical and operational reports. Maintain comprehensive documentation of IoT devices, configurations, and troubleshooting steps. Contribute to knowledge transfer and internal training materials.
• Continuous Improvement: Identify opportunities to improve IoT system performance, efficiency, and reliability. Recommend enhancements or optimizations for Smart City applications. Support analytics initiatives related to IoT data, energy efficiency, and smart services.

Education

• Bachelor’s degree in Computer Science, Electronics, Electrical Engineering, Information Technology, or a related field.

Experience

• 3–6 years of experience in IoT deployment, technical support, or Smart City projects.
• Hands-on experience with IoT devices, sensors, and networked systems.
• Familiarity with Smart City solutions or urban IoT platforms is preferred.

Technical Skills

• Knowledge of IoT protocols (MQTT, Modbus, REST APIs, LoRaWAN).
• Basic understanding of networking, cloud platforms, and database management.
• Experience with ticketing systems (e.g., Jira, ServiceNow) and monitoring tools (e.g., Nagios, SolarWinds).
• Strong analytical, troubleshooting, and documentation capabilities.

Soft Skills

• Excellent communication and stakeholder management skills.
• Strong organizational and multitasking abilities.
• Ability to work under pressure and adapt to client environments.
• Collaborative mindset for working with cross-functional teams.

Location: Dammam

Employment Type: IoT Engineer / Technical Support Specialist

Full-Time / On-Site