Technical Support Engineer - Riyadh, Saudi Arabia

Fortinet, Inc.; Al Khobar; On-site; SAR 149,000 - 225,000; Full time

Job summary

A global network security provider is seeking a Technical Support Engineer in Saudi Arabia. The role involves troubleshooting Fortinet products, providing technical support to customers via various channels, and ensuring a positive customer experience. Candidates should have at least 1 year of related experience, strong networking knowledge, and excellent communication skills. A degree in relevant fields is required. The position offers competitive compensation and opportunities for professional growth.

Qualifications

• 1+ years of relevant experience in the networking/network security industry.
• Very good knowledge of general networking concepts.
• Ability to meet deadlines and achieve goals.

Responsibilities

• Providing technical support to customers via web/chat and voice.
• Analyze customer networks to resolve technical issues.
• Educate customers within procedural guidelines.

Skills

Networking knowledge

Network Security concepts

Verbal and written communication skills

Ability to work independently and in a team

Ability to learn new technologies

Education

Bachelor’s/Master’s Degree in Computer Science/Electronics/Electrical

Diploma in Computer Science/ B.Tech

Tools

Networking devices

Job description

Job Title

TECHNICAL SUPPORT ENGINEER

Location

Saudi Arabia, Riyadh

Roles and Responsibilities

• Providing technical support to Fortinet customers/Partners on Fortinet products (Viz., FortiGate and FortiProxy) through Web/CHAT based and Voice based
• Collection and analysis of customer network information and to resolve technical issues
• Recommending corrective actions based on gathered data and its analysis including configuration amendments
• Running real-time phone or remote troubleshooting sessions with customers
• Advises/educates engineers/customers within procedural guidelines to ensure a complete solution to their technical or service questions. Recreates, identifies and provides input on unique or recurring customer problems
• Focusing on delivering a positive customer experience according to FORTINET standards and meeting the KPIs
• Setup the test environments as necessary for replication of the customer reported issues and provide the documentation on thesesetups
• Technical documentation

Requirements

• 1 and above years of relevant experience in Networking/Networking Security industry
• Very good knowledge of general networking and Network Security concepts
• Ability to work independently and / or as a team, based on the circumstances
• Ability to quickly learn new or unfamiliar technologies and products, independently using training Sessions, documentation and online resources
• Ability to meet deadlines, goals and objectives
• Proficient Verbal and written communications skills

Desired

• Having any of industry certificates (NSE 4/NSE7 / CCNA/CCIE/ / PCNSE / JNCIAEtc.)
• Basic experience with Network and Network security devices – Firewalls/IPS etc.
• Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
• Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.)
• Knowledge of VPN, IPSec and SSL VPN

Education

• Bachelors / Master’s Degree in CSE / Electronics /Electrical / BCA / BSc)
• Diploma in CSE / B.Tech with considerable experience

Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure.

Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits