Technical Support Engineer — Networking & Security (Riyadh)

Fortinet, Inc.; Al Khobar; On-site; SAR 149,000 - 225,000; Full time

Job summary

A global network security provider is seeking a Technical Support Engineer in Saudi Arabia. The role involves troubleshooting Fortinet products, providing technical support to customers via various channels, and ensuring a positive customer experience. Candidates should have at least 1 year of related experience, strong networking knowledge, and excellent communication skills. A degree in relevant fields is required. The position offers competitive compensation and opportunities for professional growth.

Qualifications

• 1+ years of relevant experience in the networking/network security industry.
• Very good knowledge of general networking concepts.
• Ability to meet deadlines and achieve goals.

Responsibilities

• Providing technical support to customers via web/chat and voice.
• Analyze customer networks to resolve technical issues.
• Educate customers within procedural guidelines.

Skills

Networking knowledge

Network Security concepts

Verbal and written communication skills

Ability to work independently and in a team

Ability to learn new technologies

Education

Bachelor’s/Master’s Degree in Computer Science/Electronics/Electrical

Diploma in Computer Science/ B.Tech

Tools

Networking devices

Job description

A global network security provider is seeking a Technical Support Engineer in Saudi Arabia. The role involves troubleshooting Fortinet products, providing technical support to customers via various channels, and ensuring a positive customer experience. Candidates should have at least 1 year of related experience, strong networking knowledge, and excellent communication skills. A degree in relevant fields is required. The position offers competitive compensation and opportunities for professional growth.