Technical Support & AV Technician

Confidential; Dhahran Compound; On-site; SAR 60,000 - 80,000; Full time

Job summary

A technology firm based in Dhahran Compound is seeking a skilled Technical Support and Audio/Video Technician. This role requires combining IT technical support with A/V expertise, troubleshooting IT issues, and managing A/V systems and equipment. Ideal candidates should have at least 6 years of experience, with strong knowledge of both Windows and macOS systems. Responsibilities include setting up, maintaining, and supporting A/V equipment while ensuring seamless operations for clients and team members.

Qualifications

• 6+ years of experience in IT technical support and A/V equipment handling.
• Ability to diagnose IT and A/V issues effectively.
• Strong understanding of A/V technologies and best practices.

Responsibilities

• Provide first-line IT support to internal staff.
• Install and maintain A/V equipment for events.
• Train staff on A/V equipment usage and IT tools.
• Recommend and implement system enhancements.

Skills

Troubleshooting

A/V equipment handling

Windows and macOS proficiency

Communication skills

Organizational skills

Education

Associate’s or bachelor’s degree in IT, Electronics, Multimedia, or related field

Job description

Job Overview

We are looking for a skilled Technical Support and Audio/Video Technician to join our dynamic team. This role combines IT technical support responsibilities with hands‑on audio/video (A/V) expertise. The ideal candidate will not only troubleshoot and resolve IT‑related issues but also set up, maintain, and support our A/V systems and equipment, ensuring seamless operations for our team and clients.

Key Responsibilities

Technical Support

• Provide first‑line IT support to internal staff, addressing hardware, software, and network‑related queries and issues.
• Set up, configure, and maintain workstations, peripherals, and mobile devices.

A/V System Management

• Install, configure, and maintain A/V equipment, including microphones, speakers, projectors, cameras, and mixing consoles.
• Coordinate and assist with the setup and breakdown of A/V equipment for events, meetings, and presentations.

Troubleshooting & Resolution

• Quickly diagnose and resolve technical and A/V‑related issues, minimizing downtime.
• Work closely with external vendors and service providers for specialized equipment repairs or solutions.

Training & Documentation

• Train staff on the proper usage of A/V equipment and IT tools.
• Create and maintain technical documentation, user manuals, and inventory logs.

System Enhancements & Upgrades

• Recommend and implement enhancements or upgrades to existing IT and A/V systems for improved performance and functionality.
• Stay updated with the latest A/V technologies and industry best practices to ensure the company's systems are current and competitive.

Safety & Compliance

• Ensure all A/V installations and setups adhere to safety standards and regulations.
• Coordinate regular maintenance and safety checks on all equipment.

Qualifications

• Associate’s or bachelor’s degree in IT, Electronics, Multimedia, or a related field.
• A minimum of 6+ years of combined experience in IT technical support and A/V equipment handling.
• Strong understanding of both Windows and macOS operating systems.
• Proficiency with various A/V equipment and technologies.
• Ability to diagnose and troubleshoot both IT and A/V‑related issues effectively.
• Good organizational skills with an eye for detail.
• Strong interpersonal and communication skills, with the ability to explain technical concepts to non‑technical users.