Technical Support

Jeraisy Computer & Comm. Services; Al Jouf Village; On-site; SAR 30,000 - 40,000; Full time

Job summary

A leading IT services provider in Jazan, Saudi Arabia is looking for fresh graduates or entry-level candidates to join their Technical Support team. This role involves providing first-line technical support, troubleshooting hardware and software issues, and maintaining records of client interactions. The ideal candidate will have a background in IT and strong communication skills. Comprehensive training and mentorship will be provided to ensure success in the role.

Qualifications

• Recent graduates or entry-level candidates encouraged to apply.
• Strong problem-solving skills and willingness to learn new technologies.
• Excellent communication skills, both verbal and written.

Responsibilities

• Provide first-line technical support to clients.
• Assist in diagnosing and troubleshooting hardware and software problems.
• Maintain accurate records of support requests and resolutions.
• Help with installation, configuration, and upgrading of IT systems.
• Collaborate with senior team members to escalate issues.

Skills

Technical Troubleshooting

Customer Service

Basic IT Knowledge

Documentation Skills

Time Management

Education

Degree in IT, Computer Science, or related field

Job description

We are excited to announce an opportunity for fresh graduates and entry-level candidates to join our Technical Support team in Jouf, Saudi Arabia. As a part of our IT Services sector, you will play a vital role in assisting clients with their technical needs and ensuring their systems function seamlessly. This position is perfect for individuals who are eager to kickstart their careers in technology and are passionate about providing excellent customer service. You will receive comprehensive training and mentorship to help you develop the skills necessary to succeed in a fast-paced IT environment.

Responsibilities

1. Provide first-line technical support to clients through various channels such as phone, email, and in-person, ensuring timely responses to inquiries and issues.
2. Assist in diagnosing and troubleshooting hardware and software problems, working to resolve them efficiently and effectively.
3. Maintain accurate records of support requests and resolutions in our ticketing system, contributing to performance tracking and service improvements.
4. Help with the installation, configuration, and upgrading of IT systems, ensuring compliance with best practices and standards.
5. Collaborate with senior team members to escalate complex technical issues and ensure they are resolved swiftly.
6. Participate in training sessions to improve your technical knowledge and customer service skills, enabling you to assist clients better.
7. Stay informed about the latest technology trends and tools to provide informed support and recommendations to clients.
8. Contribute to the development of support documentation and processes to enhance service delivery and efficiency.
9. Provide feedback on common issues to help improve our services and client satisfaction.

Preferred Candidate

1. Recent graduates or entry-level candidates with a background in IT, computer science, or related fields are encouraged to apply.
2. Strong problem-solving skills and a willingness to learn new technologies and processes.
3. Excellent communication skills, both verbal and written, to effectively assist clients and document solutions.
4. A customer-focused mindset, demonstrating a genuine interest in helping clients resolve their issues.
5. Ability to work collaboratively in a team environment while also being self-motivated and capable of working independently.
6. Basic knowledge of operating systems, software applications, and hardware components is a plus but not mandatory.
7. Relevant certifications (e.g., CompTIA A+, ITIL) are advantageous but not required for entry-level candidates.
8. Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
9. A proactive approach to learning and personal development within the IT field.

Skills

• Technical Troubleshooting: Ability to identify and resolve hardware and software issues, providing efficient support to clients.
• Customer Service: Strong interpersonal skills to communicate effectively with clients and ensure their satisfaction with the services provided.
• Basic IT Knowledge: Familiarity with operating systems, software applications, and hardware components, which can be enhanced through training.
• Documentation Skills: Ability to accurately document support interactions and solutions for future reference and service improvement.
• Time Management: Proficient in prioritizing tasks and managing time effectively to meet client needs and deadlines.