Technical Services & Maintenance Director

Jeraisy Computer & Comm. Services; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading technology services provider in Riyadh is seeking a senior manager to oversee technical services operations. The ideal candidate will have over 20 years of experience in managing technical teams, a Bachelor’s degree in a related field, and strong leadership and planning skills. Responsibilities include developing operational plans and monitoring the execution of technical projects. This role requires excellent organizational and problem-solving abilities.

Qualifications

• Minimum of 20 years of experience in managing technical services and teams.
• Extensive experience in installation, configuration, implementation, and operation management.
• Ability to optimize human resources for increased productivity.

Responsibilities

• Develop operational plans for maintenance and technical support services.
• Organize technical teams and ensure readiness.
• Monitor project execution and delivery according to standards.

Skills

Leadership of technical teams

Planning and execution skills

Problem-solving skills

Communication skills

Customer management skills

Operational management capabilities

Education

Bachelor’s degree in Computer Science or related field

Tools

Cisco certification

Microsoft certification

VMware certification

AWS certification

Job description

Roles and Responsibilities

• Develop operational plans for managing maintenance and technical support services.
• Manage and organize technical teams and ensure their readiness.
• Monitor project execution, testing, and delivery according to standards.
• Manage technical support and operational services for customers.
• Develop work procedures and ensure the implementation of best practices.
• Improve the efficiency of workforce utilization (Onsite/Offshore/Nearshore).
• Monitor the execution of technical tasks in infrastructure and application projects.
• Supervise technical documentation and reporting processes.
• Coordinate with various departments to ensure the quality of delivered services.
• Develop training and development plans for technical staff.

Educational Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field.
• Possessing professional technical certifications from global vendors is considered a strong advantage.

Required Qualifications and Experience

• Minimum of 20 years of experience in:
• Managing technical services.
• Managing maintenance teams.
• Executing major technical projects.
• Extensive experience in executing and managing:
• Installation
• Configuration
• Implementation
• Testing
• Development
• Operation Management
• Strong experience in:
• Information Technology
• Infrastructure
• Applications
• Advanced technical solutions and systems
• Leading and managing diverse technical teams and delivering projects on time and with the required quality.
• Experience in managing, organizing, and distributing tasks among:
• Onsite teams inside the Kingdom
• Offshore teams outside the Kingdom
• Nearshore teams
• Ability to optimize the utilization of human resources and competencies to increase productivity.
• Proficiency in managing operational processes and ensuring high-quality service delivery to customers.
• Holding technical certifications from global companies such as:
• Cisco
• Microsoft
• VMware
• AWS
• Others
• Ability to work under pressure and follow up on multiple projects simultaneously.

Core Skills

• Strong leadership of technical teams.
• High-level planning and execution skills.
• Strong problem-solving and decision-making skills.
• Communication and customer management skills.
• High organization and operational management capabilities.