Technical Promoter and Customer Support Specialist - Great Opportunity for Saudi Nationals

Siemens; Makkah Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global engineering leader in Saudi Arabia is seeking a Technical Promoter and Customer Support Specialist to enhance customer experience and provide technical solutions in protection and automation. Ideal candidates will possess a Bachelor's degree in Electrical/Electronic Engineering and have strong customer engagement skills. The role requires 3-5 years of experience, excellent communication abilities, and a passion for technological advancements. Flexibility for travel across the kingdom is essential.

Benefits

Competitive salary

Dynamic work environment

Opportunities for professional development

Qualifications

• 3-5 years of experience in protection and automation.
• Strong technical knowledge of power system protection.
• Ability to work independently and ethically.

Responsibilities

• Provide superior customer experience through various channels.
• Log queries and create tickets using supporting tools.
• Identify and escalate problems to appropriate resources.
• Simulate customer-reported issues for resolution.

Skills

Technical knowledge of protection and control applications

Customer engagement skills

Analytical skills

Agility and passion for solutions

Proficiency in Microsoft Office

Knowledge of IoT technology

Education

Bachelor's in Electrical/Electronic Engineering

Tools

DIGSI 4/5

SICAM

IEC61850 Configurator

Job description

Overview

Technical Promoter and Customer Support Specialist Protection & Automation - Saudi Arabia/Jeddah. Siemens Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies to enable occupants to have comfortable, safe, secure and energy-efficient buildings. We connect energy systems, buildings and industries to help customers thrive, progress communities and support sustainable development. Join our Smart Infrastructure Electrification and Automation department as the Technical Support Specialist for protection and automation to help re-imagine the world by finding solutions and making the world a smarter place for tomorrow.

Responsibilities

• Technical Promoter & Customer Support
• Provide superior customer experience with each contact; inquiries via phone, e-mail, and online chat.
• Logging queries, creating tickets using SIEMENS supporting tools and systems.
• Prioritize daily workload of internal & external inquiries, recognizing urgency and acting accordingly.
• Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
• Support tasks include replicating customer issues in online/offline tools or labs, preparing solutions, and timely responses to customers for resolution; occasional on-site visits for defect investigation and resolution.
• Inspect claimed failure devices for preliminary reporting and possible adjustments or corrective actions.
• Simulate customer-claimed protection relays performance, coordinate with related experts, and offer corrective applications and configurations.
• Process replacement/repair devices under warranty; coordinate receipt of faulty devices, apply for re-export documents, dispatch faulty devices back to factory, and track receipt of replacements to the customer.
• Technical promoter activities towards end users and direct customers to expand the homologated portfolio and introduce new technologies.

Qualifications and Skills

• Bachelor's in Electrical/Electronic Engineering with focus on Power System Protection & Control.
• Interest in Electrification and Automation Portfolio; particularly Protection and Control and IoT connectivity for Digital Transformation.
• Strong technical knowledge of protection and control applications.
• Adequate knowledge of protection devices from different vendors.
• Minimum 3-5 years of experience in protection and automation.
• High-level knowledge of SIEMENS protection and automation products, and related software such as DIGSI 4/5, SICAM, IEC61850 Configurator.
• Experience in installation, testing & commissioning of protection relays (Siemens and other vendors).
• Strong customer engagement skills and proactively pursue new clients.
• Growth mindset with a passion for learning; collaborative with ability to cultivate relationships and networks.
• Agile, technically passionate for creating solutions.
• Proficiency in Microsoft Word, Excel, PowerPoint; working knowledge of web analytics tools; strong interest in IoT technology.
• Strong problem solving and analytical skills with high attention to detail.
• Excellent written and verbal communication skills.
• Ability to adapt to change, take initiative, be resourceful and dependable.
• High flexibility and availability for travelling and customer visits around the kingdom.
• Must be able to work independently and in a confidential and ethical manner.

Additional Information

As a world leader in developing and producing advanced engineering technologies, Siemens strives to improve lives and protect the climate. Diversity at Siemens is a source of creativity and innovation; we value candidates reflecting the diversity of our company. More information at www.siemens.com. Learn about Siemens Digital Minds at www.siemens.com/careers/digitalminds. We look forward to receiving your online application.

Please note: Only complete applications can be considered in the selection process.