Technical Help Desk Troubleshooter

Kone México; Jeddah; On-site; SAR 40,000 - 60,000; Full time

Job summary

A leading global engineering company in Makkah Region, Jeddah is seeking a Technical Help Desk Troubleshooter to provide remote technical support and assist maintenance technicians. You will be responsible for identifying root causes of issues, creating training materials, and ensuring compliance with safety standards. The ideal candidate has a Bachelor’s degree in Engineering and 5-7 years of experience in the elevator industry. This full-time position offers a supportive work culture focused on employee growth and collaboration.

Benefits

Open and informal culture

Support for personal growth

Various career development opportunities

Qualifications

• 5 - 7 years technical experience in elevator industry.

Responsibilities

• Provide remote technical support for maintenance technicians.
• Create quality reports into THD tool after remote support.
• Train local technicians during site visits.

Skills

Excellent verbal and written English communication skills

Effective communication skills

Strong user of MS Office applications

Education

Diploma or Bachelor degree in Engineering

Job description

Technical Help Desk Troubleshooter page is loaded## Technical Help Desk Troubleshooterlocations: Jeddahtime type: Full timeposted on: Vandaag geplaatstjob requisition id: R0656344*Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency by putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.****It's time to make a move. Join our flow.***We are looking for A Technical Help Desk Troubleshooter who will be the first point of contact in technical queries and provides remote technical support during the maintenance phase of KONE and/or non-KONE products. A Technical Help Des (THD) Troubleshooter will support maintenance technicians in resolving technical issues, working to ensure products are maintained in compliance with KONE’s safety, process and quality requirements. **Technical help desk and site support services for Front Lines:*** Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution.* Provide spare part identification support.* Support in proximity stock definition for new LIS.* Provide 24/7 Connected Services analytics and support by evaluating non-standard and non-urgent service needs.* Together with 24/7 Operations Center support technicians in configuring and repairing KRM devices and connections.* Log all cases to THD tool.* When needed, assign/direct the case to a relevant expert in the organization or escalate to global.* Create knowledge base articles.* Propose sales solutions (Packaged Service Repairs) to improve equipment reliability, comfort and safety.* Support sales in assessing the maintainability (spare part availability, documentation, competences, maintenance need) of equipment before tendering for maintenance contract.**Training:*** Train local technicians during site visits and/or deliver scheduled training sessions.* Co-operate with and provide expertise to local training centers in training courses.**Quality:*** Create quality reports into THD tool after remote support and/or site visits and list issues which require corrective actions.* Identify proactively root causes for the issues and forward corrective actions according to KONE process requirements (e.g.trainings, guidelines, field letters etc.)* COR review / identify units for Clinica visits.* Note: Clinica visits performed by Field Troubleshooter.**Safety:*** Be aware and operate within KONE safety requirements.* Ensure each site follows the global safety processes and guidelines.* Follow the safety procedures and rules of customers, partners and KONE.* Report safety concerns.* Stop installation or lift operations if safety violations or hazards are detected.* Diploma or Bachelor degree in Engineering.* Excellent verbal and written English communication skills.* 5 -7 years technical experience in elevator industry.* Effective communication skills.* Strong user of MS Office applications.Bij KONE geloven we dat onze medewerkers de sleutel zijn tot succes. We zijn trots op de arbeidsvoorwaarden die wij bieden, deze dragen bij aan de betrokkenheid en motivatie van onze medewerkers. We hebben een open en informele cultuur waar medewerkers met respect voor elkaar samenwerken met als streven de beste resultaten te behalen. Dit helpt ons om van KONE een ‘great place to work’ te maken. We ondersteunen persoonlijke groei en bieden diverse kansen aan om je carrière binnen KONE verder te ontwikkelen.Bekijk hier onze vacatures: