Technical Expert- (SAP hybris/ SAP s/4 HANA experienced)

Squadio; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A global IT service provider in Saudi Arabia is seeking a motivated SAP Technical Expert for a 12-month renewable contract. The ideal candidate should be an Arabic speaker with proven experience in SAP Hybris and SAP S/4 HANA. The role involves enhancing customer experience on the Marketplace platform and developing strategies for customer retention. This position offers the opportunity to work onsite with a reputable client in Riyadh, KSA, along with individual medical insurance coverage.

Benefits

Individual medical insurance coverage

Responsibilities

• Enhance the overall customer experience on the Marketplace platform.
• Build detailed profiles of different customer segments.
• Analyze customer feedback collected through surveys and reviews.
• Report key themes, trends, and areas for improvement.
• Develop actionable plans to enhance customer experience.
• Define key performance indicators (KPIs) related to customer experience.
• Design new service experiences or improve existing ones.
• Develop strategies to enhance customer retention.
• Document best practices for delivering exceptional customer experiences.

Skills

Arabic speaker

Proven experience with SAP Hybris

Proven experience with SAP S/4 HANA

Job description

Squadio is a Global Remote-first IT service provider headquartered in Riyadh, KSA with Delivery Centers in Egypt and KSA. Our distributed teams are located in Tunisia, Egypt, the KSA, Palestine, Nigeria & India. We were founded in 2011 in Riyadh, KSA, as an app development company (previously Ibtikar Technologies) and have successfully pivoted our model to support the growing need of startups and companies seeking to hire and manage their own engineering team remotely with engineers vetted by Squadio’s talent community.

Job Brief

We are seeking a highly motivated and detail-oriented SAP Technical Expert to join our team. The ideal candidate will have a strong analytical mind and excellent communication skills.

Responsibilities

• Enhance the overall customer experience on the Marketplace platform before the implementation of new services.
• Build detailed profiles of different customer segments, including demographics, behaviors, needs, and preferences.
• Analyze customer feedback collected through surveys, reviews, and other channels.
• Report key themes, trends, and areas for improvement based on customer feedback.
• Develop actionable plans to address identified issues and enhance various aspects of the customer experience.
• Define and track key performance indicators (KPIs) related to customer experience, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).
• Design new or improved service experiences, including prototypes or pilot programs.
• Develop strategies and programs designed to enhance customer retention and build long-term loyalty.
• Document best practices and guidelines for delivering exceptional customer experiences.

Contract Opportunity

12‑month renewable contract. Opportunity to work onsite with a reputable client in Riyadh, KSA. Individual medical insurance coverage provided.

Qualifications

• Arabic speaker.
• Proven experience with SAP Hybris.
• Proven experience with SAP S/4 HANA.