Technical Account Manager - MSSP - MEA

SOCRadar; Saudi Arabia; Remote; SAR 80,000 - 100,000; Full time

Job summary

A cybersecurity firm in Saudi Arabia is seeking a Technical Account Manager to support customer success by onboarding clients, providing product training, and addressing technical issues. This role requires at least 5 years of experience in technical account management, preferably in a managed security service provider (MSSP) environment, alongside fluency in Arabic. The firm offers remote working options and private health insurance.

Benefits

Private Health Insurance

Remote working environment

SOCRadar Academy E-learning Platform

Birthday Month Day off

Qualifications

• 5+ years of pre-sales or technical account management experience.
• Experience with a MSSP is required.
• Cybersecurity industry experience, particularly in threat intelligence, is a plus.
• Fluency in Arabic is necessary.

Responsibilities

• Onboard new customers and perform product trainings.
• Create custom integrations and configurations.
• Monitor the platform use and address technical questions.
• Research assigned countries for critical incidents.
• Assist customers in breach situations.

Skills

Pre-sales experience

Technical account management

Communication skills

Presentation skills

Time management

Customer-centric attitude

Fluency in Arabic

Job description

Build a great career with Socradar

SOCRadar’s mission is to empower organizations to proactively prepare against evolving cyber threats. Businesses around the world are increasingly relying on SOCRadar’s attack surface management and highly-automated, extensive threat intelligence to gain visibility into dark web, surface web and deep web issues. SOCRadar users leverage our expertise and investment in scalable, innovative Extended Threat Intelligence (XTI) solutions to protect their most valuable assets: brand reputation, employees, customers and overall business operations.

What will Technical Account Manager MSSP do

You will be a part of the Customer Success team and will support the business operation including value creation, remediating issues or supporting renewals. You will onboard new customers and architect the platform for complex customer scenarios. You will monitor technical usage and address the customers’ technical questions, technical support and will ensure all the technical needs are met. You will attend the meetings and will present directly to the customers and partners to explain products deeper. You will also maintain relationships with channel partners and the customers acting as a bridge between customers and the SOCRadar team to solve their problems by engaging all points of the process. You will explore the product with customers and demonstrate additional product modules that can deliver value to customers.

Responsibilities:

• Onboard new customers and Perform product trainings of SOCRadar platform to educate customers/partners of the services.
• Create custom integrations and configuration for customer deployments.
• Monitor the platform use and customer interactions using our tools and initiate action based on technical indicators.
• Regular updates and calls with customers about technical details and issues.
• Address technical questions of customers and channel partners, offer best practices.
• Prepare Proof of Value (POV), QBR and EBR reports together with AMs/CAMs.
• Work closely with the AMs to solve customers issues.
• Research the assigned countries/locations and prepare use-case documents about the critical incidents in those regions.
• Assist customers in case of a breach or attack to fully remediate the problems in collaboration with other teams within and outside of SOCRadar.
• Analyze customer incidents and alarms to help CSM and partners to advice customers which additional service they might need.
• Analyze technical indicators for upsell and cross-sell opportunities and collaborate with the AMs to drive upsell/cross-sell opportunities.

Note: Nothing in this job description restricts management’s right to assign or reassign additional duties and responsibilities to this job at any time.

Qualifications:

• At least 5 years of pre-sales or technical account management experience.
• Experience working with a MSSP is required.
• Previous experience in the cybersecurity industry, notably in network security (specifically in threat intelligence is a big plus).
• Excellent Communication, Presentation and Time Management Skills.
• Customer-centric, consultative attitude.
  (knowledge of MEDDICC or similar framework is a plus).
• Fluency in Arabic.

What does SOCRadar offer teammates?

• Talented and Experienced Teammates,
• Private Health Insurance,
• Remote working environment
• SOCRadar Academy E-learning Platform,
• Birthday Month Day off.