Tech Quality Assurance Analyst for Operational Excellence

RMG | مجموعة ريناد المجد (لتقنية المعلومات); Eastern Province; On-site; SAR 150,000 - 200,000; Full time

Job summary

A technology firm in the Eastern Province of Saudi Arabia is seeking a Quality Specialist responsible for evaluating the quality of technical processes and monitoring compliance with operational standards. Candidates should possess a Bachelor's degree in Information Technology or Quality Management and have at least 3 years of experience in quality control. The role includes conducting quality reviews, analyzing performance data, and coordinating improvements in technical support processes.

Qualifications

• 3 years of practical experience in quality control or technical performance evaluation.
• Knowledge of technical service indicator evaluation methods.

Responsibilities

• Conduct periodic quality reviews of technical service delivery.
• Monitor compliance with technical procedure specifications.
• Analyze operational performance data and prepare reports.
• Document inspection results and submit quality observations.
• Coordinate with technical departments for process improvements.
• Follow up on implementation of corrective actions.
• Contribute to developing performance evaluation methodologies.

Skills

Quality control

Technical performance evaluation

Data analysis

Knowledge of ticketing systems

Education

Bachelor’s degree in Information Technology or Quality Management

Job description

A technology firm in the Eastern Province of Saudi Arabia is seeking a Quality Specialist responsible for evaluating the quality of technical processes and monitoring compliance with operational standards. Candidates should possess a Bachelor's degree in Information Technology or Quality Management and have at least 3 years of experience in quality control. The role includes conducting quality reviews, analyzing performance data, and coordinating improvements in technical support processes.