Team Leader Mechanical

Universal Motors Agencies; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading automotive company in Jeddah seeks a Team Leader Mechanical to oversee service operations. You will guide technicians, monitor performance, and ensure customer satisfaction. Ideal candidates should have strong leadership and technical skills, focusing on efficient workflow and quality repairs.

Responsibilities

• Provide guidance to distribute work among team members based on skill.
• Monitor technicians performance and approve completed repair orders.
• Diagnose complex malfunctions and guide technicians to minimize errors.
• Maintain team discipline and ensure a clean and organized workshop.
• Manage the Express Service program for customer satisfaction.

Skills

Leadership Skills

Technical Proficiency

Problem-Solving Skills

Project Management

Customer Service Orientation

Job description

Overview

About the job

Provides guidance to the control tower administrator for distributing work among team members based on skill and experience.

• Monitors technicians performance and approves completed repair orders after inspection.
• Diagnoses complex malfunctions and guides technicians to minimize potential errors and delays.
• Assumes responsibility for rectifications due to inadequate supervision or misdiagnosis.
• Uses electronic service manuals, reads technical and recall campaign bulletins and conveys same to staff, to overcome any difficulty in effecting repairs.
• Educates and instructs staff on proper use of special tools and equipment for efficient and high-quality repairs.
• Maintains team discipline and ensures a clean and organized workshop, protecting both customer vehicles and company assets.
• Responsible to control team's productivity, utilization & efficiency, to achieve company's target, by actively seeking sufficient work from the control tower.
• Authorizes all spare parts requisition, subject for the manager's approval, on warranty, extended warranty and internal repairs only, limiting the waste as much as possible, without affecting the quality.
• Recommends for manager's approval, performing of certain repairs, other than those indicated on repair orders, for warranty, extended warranty and internal accounts, and the service consultant for customer pay.
• Submits regular reports to superiors regarding staff performance, promotions, dismissals, and other improvements.
• Efficiently manages the Express Service program, ensuring commitment to customer satisfaction.
• Manages special tools through inventory, receiving, and delivery, using a daily logbook for control.
• Responsible for allocating and acknowledging all warranty parts returned by the technicians and, attaching the completed tag as necessary, as per factory warranty policies and procedures.
• Performs parts scraping and discarding under warranty management supervision, maintaining a tidy warranty storage area.
• Responsible for the efficient implementation of VentaVid. Assures to record a video for each and every service visit as it as a trust-building tool beside being an upselling/cross-selling tool.
• Maintains a professional appearance at all times.
• Carries out assigned work within regular hours, if physically and mentally capable.

Skills

• Leadership Skills: The ability to lead and inspire a team is crucial for a Team Leader Mechanical. This includes effective communication, conflict resolution, and motivational skills to foster a collaborative work environment.
• Technical Proficiency: A deep understanding of mechanical systems and automotive technology is essential. This skill enables the leader to provide accurate guidance and support to technicians during complex repairs.
• Problem-Solving Skills: Strong analytical skills are necessary to diagnose issues and develop effective solutions quickly, ensuring minimal downtime for vehicles.
• Project Management: The ability to manage multiple projects simultaneously, overseeing timelines, resources, and team responsibilities to ensure successful completion of tasks.
• Customer Service Orientation: A focus on customer satisfaction is key in the automotive industry. This skill involves understanding customer needs and ensuring that the team meets or exceeds those expectations.