Team Leader - Guest Services

Hotels; Al Khobar; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hospitality group in Al Khobar is seeking passionate and dynamic Front Office professionals. This role requires delivering exceptional customer service, maintaining guest history, and assisting VIP guests. Candidates should have a degree in hospitality, fluency in English, and good knowledge of the Opera system. Apply to be part of a team dedicated to superior guest experiences.

Qualifications

• Degree in hospitality field with experience in Front Office Department.
• Fluency in written and spoken English.
• Immaculate personal presentation.

Responsibilities

• Extend personal service to guests, especially VIPs.
• Prepare and coordinate guest amenities and welcome messages.
• Maintain up-to-date knowledge of hotel services and respond to guest queries.

Skills

Customer service

Problem solving

Effective communication

Teamwork

Adaptability

Education

Degree in hospitality

Tools

Opera system

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

• Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests
• Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests
• Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities
• Maintain and update guest history profiles through the Opera guest profile system
• Review and prepare next day’s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated
• Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicate with all related departments to create awareness of any special requirements
• Give courtesy calls and complete the daily call log as per established guidelines

Skills

You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.

Knowledge & Competencies

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results