Team Leader - Food & Beverage - Jumeirah Jabal Omar Hotel

Jumeirah Group; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A prestigious hospitality brand in Saudi Arabia is seeking a Team Leader for its Food & Beverage Department. This role involves supervising workflow, monitoring customer satisfaction, and ensuring compliance with cashiering procedures. The ideal candidate will have a Bachelor's Degree and basic computer knowledge, alongside experience in managing customer interactions. The position offers an attractive salary in SAR, generous benefits, and opportunities for career growth within a luxury brand.

Benefits

Attractive salary

Generous F&B benefits

Reduced hotel rates

Excellent leave and health care packages

Flights home

Responsibilities

• Supervise workflow and service during service periods.
• Monitor cashiering function for compliance.
• Respond to customer feedback and complaints.
• Inform management of complaints and negative feedback.
• Use customer database for guest recognition.
• Suggest improvements to restaurant operations.

Skills

Basic Computer Knowledge

Technical know‑how

Handling telephone enquiries

Micros Cashiering system

Education

Bachelor's Degree

Job description

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Jabal Omar

Located just minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executive lounge and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern and Southeast Asian cuisines.

About the Job

An opportunity has arisen for Team Leader for Food & Beverage Department to join Jumeirah Group.

The main duties and responsibilities of this role:

• Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands‑on support.
• Supervises and monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures.
• Monitoring customer satisfaction and responding to customer feedback and complaints ensuring JI procedures for CSI and Compliant Handling are followed.
• Informs Outlet Manager / Assistant Manager of any complaints, negative feedback from guests after they first try to resolve.
• Actively uses the database of customer details / history to assist in guest recognition.
• Advice the Outlet Manager / Assistant Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition / deletion of SOPs.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Basic Computer Knowledge
• Technical know‑how where applicable (Intermediate/Advanced)
• Exposure of handling telephone enquiries
• Exposure of handling Micros Cashiering system

About the Benefits

We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA.

In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care packages, flights home, other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Job Info

• Job Identification 112555
• Job Category Administration
• Posting Date 12/11/2025, 11:18 AM
• Apply Before 01/10/2026, 09:00 PM
• Degree Level Bachelor's Degree
• Job Schedule Full time